Ashliegh Hardin Email and Phone Number

• Launching DFW5, the third Next Gen Fulfillment Center in the Walmart network.• Partnered with Operations Managers, AGMs, Director of Operations and GM to create a launch playbook to create policies, workflows, and procedures.• Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality. Thoroughly tracked DPMO throughout shifts to create RCA’s, formulating strategy and improving performance across all shifts.• Proactively identifying and leading process improvement initiatives and Lean tools.• Created a handoff cadence in OB, across all four shifts, to set each shift up to run efficiently, effectively, and successfully.• Building and executing productivity plans by reviewing work forecasts, determining productivity requirements to balance labor.• Execution and contribution as Flow OM can be seen between the months of October (week 40) through January (week 49) when S2 saw a 71% increase in overall UPH increasing from 58.3 to 82.1. Well versed in building plans and executing to those plans, focusing on both rate and volume accuracy.• Successfully demonstrated leadership in team development and engagement as an OM, guiding one TL towards promotion to an AM role. Additionally, initiated training for four S2 AMs in Flow and formed a partnership with CSD to teach an ITL class in 2024.• Prioritized Safety as the owner for all of OB, collaborating with AP to conduct a Hazard Risk Assessment on the dock at DFW5 to address the high number of injuries. Established a DFW5 Safety Committee with AP leadership to ensure a safe workspace for associates and leaders. Mentored and partnered with two S2 AMs to drive safety improvements in OB.•In April 2024, provided supported in the launch of PHL5 by creating a comprehensive launch Standard Operating Procedure (SOP) for the site.

• Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality. Thoroughly tracked DPPM throughout shifts in order to coach top offending TM’s as well as tracked not only bottom performers but mid performers as well in order to coach and increase rates back within standard.• Proactively identifying and leading process improvement initiatives and Lean tools.• Building and executing productivity plans by reviewing work forecasts, determining productivity requirements to balance labor.• Developing and mentoring a team of Leaders, having 2nd shift Team Lead move into the SIT (Supervisor in Training) role.• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.• Establishing and leading operations procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse/distribution center inventory current.• Ensuring the physical condition of warehouse and equipment are properly maintained• Ensuring work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons• Partnering with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests• Ensuring safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety and security.

• Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality. Thoroughly tracked DPMO throughout shifts in order to coach top offending AA’s as well as tracked not only bottom performers but mid performers as well in order to coach and increase rates back within standard.• Building and executing productivity plans by reviewing work forecasts, determining productivity requirements to balance labor.• Leading and developing a team of Amazon associates having 5 Tier 1 associates promote to PA and 2 PA’s promote to AM.• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.• Create, manage, and support recognition and communication programs. Created Care Packages for the FTW6 organization allowing associates to recognize their peers and nominate quarterly as well as set up 1:1s with PA’s and associates throughout the building in order to touch base on their development and answer any questions they have for moving forward in the company.• Trained and developed 6 Flow Ops in AF, OSP usage, and network standard allowing them to fully transition and understand flow. In doing this, I had all Ops use Central Flow Standard of Work as to set the bar for what to expect.• Founder and President of Mental Health & Wellness DEI group for the FTW6 organization. Lead a board of 10 members in volunteer work (i.e. Women’s and children clothing donation drive, FTW6 quarterly Care Package giveaways, MH&W Awareness pamphlets throughout the site that included all resources/phone numbers associates may need, and more).

• Understand Inbound, Outbound and ICQA operations in Amazon Robotics Fulfillment Centers​• Oversee Amazon Robotics floor health status by monitoring floor health, deep diving issues and escalating to operations actions necessary to maintain optimal performance• Monitor multiple key performance indicators of pick, stow and count. Deep dive floor issues potentially affecting the site, determine root cause and escalate whenever any metrics are out of tolerance.• Provide quarterly and shift summary reports of performance.• Build strong relationships with the operations teams allowing for two way communication of observations, issues and ideas to improve safety, quality and productivity.• In July 2017, the ARCTic team integrated and transitioned to Central Flow while maintaining previous roles and responsibilities, as well as taking on new roles with the CF team, such as monitoring risk and outbound flow. This enabled and encouraged the sharing of knowledge from both teams, as well as allowing both teams to operate under the same roof, increasing overall cost efficiency in providing support to the network.• Trained and took over BWI2 flow, in that time developing trust with the site and leading to overall improvement, both in OSP usage and network standard.• Interact with Ops and Sr. Ops directly in daily planning and executing to plan.• Certified Trainer, instructing numerous classes of 10 to 15 Flow leads.• Joined a project with fellow flow leads to create training PowerPoints, allowing us to share the knowledge that we have learned with all members of the team.

• Support and work in singles, AFE and dock, helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers​​• Providing policy follow-up, attendance tracking, coaching of associates to maintain safety, productivity and drive standards across the department.​• Ensuring successful area performance, through tracking CPTs, reporting to management and feedback of associate performance.​• Acting manager over Singles for around 5 months.​• Assisted in the running of dock especially during Peak times to help ensure customer shipments made SLA.

• Primary AFE Problem Solver through PEAK 2014.• Trained associates in Problem Solve techniques and Kick Out operation.• Previously performed Ambassador tasks which include assisting the operations team by teaching the following process paths: •Packing •Kick out Operation •Problem Solve (Outbound)

• ​Accurately pull product from correct bin to prevent quality errors.​​• Communicate any barriers to leadership team.