Ashliegh Kumar Email & Phone Number

• Proficient in capturing customer-related information to ensure seamless team collaboration• Skilled in documenting both onsite and remote work in contact management and ticketing systems• Expertise in tracking appointments, logging tasks, time spent, and hardware/software used• Committed to maintaining transparency, accountability, and operational efficiency• Performing any PC, network, or computer-related work for an existing Digital Agent customer• Proficient in network design, implementation, and troubleshooting for both small and large-scale infrastructures.• Expertise in configuring, maintaining, and securing routers, switches, firewalls, and other network devices. • Strong knowledge of protocols such as TCP/IP, OSPF, BGP, MPLS, and VLAN for efficient network routing and performance.• Experienced in documenting network changes, configurations, and troubleshooting procedures in detail for internal and external teams.• Hands-on experience with VPNs, SD-WAN, LAN/WAN environments, and cloud networking (AWS, Azure). • Familiar with network security protocols, intrusion detection systems, and implementing disaster recovery strategies.

● Support customer engagement by processing teller transactions, sharing digital solutions,and making appropriate introductions to bankers.● Complete operational activities while minimizing risks under established policies.● Perform routine transactional, operational, and customer support tasks efficiently throughknowledge of bank procedures and products, as well as partners across the organization.● Escalate questions and issues to more experienced roles.● Interact with customers and individuals to demonstrate care, build relationships, andcomplete requested transactions.● Identify information and services to meet customers’ financial needs.●Diagnose and resolve technical issues related to banking software, ATMs, and online platforms.● Ensure the confidentiality and proper handling of sensitive customer information● Track and manage IT support tickets to ensure timely resolution of technical issues.● Recognize and report phishing attempts to prevent data breaches.● Monitor transactions for suspicious activities and report potential fraud promptly.● Collaborate with the IT support team to troubleshoot and resolve customer issues or system problems.● Guide customers through digital banking platforms and troubleshoot any issues they encounter.● Educate customers on security best practices to ensure the safe use of online and mobile banking services.● Implement robust security measures to protect our banking systems and customer data.● Monitor transactions and accounts for any suspicious activity, promptly taking action to mitigate risks.● Stay updated on cybersecurity threats and implement preventive measures.● Follow protocols for accessing and handling customer data, ensuring only authorized personnel have access.● Support customer engagement by processing transactions and digital solutions. Participate in softwaredevelopment, perform technology operations, and support business challenges.

● Design, develop, and implement security protocols and policies to safeguard our systems and data.● Assist in maintaining and updating existing software systems to improve functionality and performance.● Conduct regular security assessments and vulnerability testing to identify and mitigate potential threats.● Develop and deploy security-focused system enhancements and updates.● Create and update technical documentation for code and systems processes.● Diagnose and resolve technical issues related to system performance, security breaches, and hardware/softwaremalfunctions.● Perform regular system maintenance and updates to ensure optimal performance and security.● Collaborate with IT team members to address and resolve complex technical problems.

Greater Atlanta Area

Stone Mountain, Georgia, United States

National Accounts Merchandising and Analytics Internship (May/2021–August/2021)• Assist Product Life Cycle team with managing day-to-day maintenance of Amazon andoff-price accounts.• Create new Mud Pie listings on Amazon and update existing listings to reflect accurateinformation and photos.• Identify and propose optimization opportunities for Amazon listings.• Work alongside Marketing and Product Development to ensure Amazon listings includeall relevant and optimal information.• Provide support for our third parties on Amazon by providing information or submittingtickets on Amazon.• Check-in, organize, and photograph production samples for all custom items for allaccounts under the PLC umbrella.• Prepare presentations and Excel spreadsheets for PLC team.

Bachelor Of Business Administration - Bba, Computer/Information Technology Administration And Management

Bachelor Of Science - Bs, Computer Information Systems

Associate'S Degree, Business Administration