Ashlie Helmer Email & Phone Number

East Lansing, Michigan, United States

• Manage and oversee the Schedules and Daily Tasks for a 20-person team; approve timecards in Paycor weekly
• Reorganize, Develop and Coordinate the training plan for all new Customer Care team members
• Train and Manage a Team from The Philippines to take over 24/5 coverage for our customers
• Recruit, Hire, Train and Manage the Customer Care Intern Team
• Communicate effectively with customers around the world to help solve issues
• Collaborate with upper management across departments to ensure success of the Customer Care Team

Okemos, MI

• Customer Solutions Specialist Position -
• Communicate directly with customers to help solve problems, troubleshoot, and handle their concerns.
• Capture critical product and customer data to help improve sales opportunities and create efficient business processes.
• Utilize creative thinking skills by assisting and developing best practices for sales team operations.
• Manage all of the scheduling and activities for the Customer Solutions Team.
• Actively participate in the hiring process for new team members.

• Manage large caseload of students
• Track Weekly/monthly productivity/activity of enrollment
• Maintain schedule of visits for incoming students
• Lead, plan and organize several large events per year for the college, most with 100-500+ attendees
• Recruit and increase volume through referrals and lead flow
• Implement new strategies to ensure top customer service policies are always in place.

• Manage all branch activities and events
• Develop relationships within community
• Supervise and train branch staff
• Increase and maintain branch customer service goals.

• Hire and train new sales staff
• Develop and maintain relationships/networks within community
• Market products and services to new and existing customers.