Ashlie Helmer Email & Phone Number

East Lansing, Michigan, United States

• Manage and oversee the Schedules and Daily Tasks for a 20-person team; approve timecards in Paycor weekly• Reorganize, Develop and Coordinate the training plan for all new Customer Care team members• Train and Manage a Team from The Philippines to take over 24/5 coverage for our customers• Recruit, Hire, Train and Manage the Customer Care Intern Team • Communicate effectively with customers around the world to help solve issues• Collaborate with upper management across departments to ensure success of the Customer Care Team

Okemos, Mi

- Customer Solutions Specialist Position -• Communicate directly with customers to help solve problems, troubleshoot, and handle their concerns. • Capture critical product and customer data to help improve sales opportunities and create efficient business processes.• Utilize creative thinking skills by assisting and developing best practices for sales team operations. • Manage all of the scheduling and activities for the Customer Solutions Team. • Actively participate in the hiring process for new team members.• Train all new Customer Service team members.- Intern Manager Position - • Recruit, Hire, Train, and Manage Sales and Customer Service Intern Team.• Be a mentor for college students who are looking for the right skills to become successful in their career.• Sit on Intern Workshop Planning Committee to help coordinate and plan all summer activities for TSC interns.• Manage ADP, scheduling, time off, etc. for Intern Team.

•Manage large caseload of students•Track Weekly/monthly productivity/activity of enrollment•Maintain schedule of visits for incoming students•Lead, plan and organize several large events per year for the college, most with 100-500+ attendees•Recruit and increase volume through referrals and lead flow•Implement new strategies to ensure top customer service policies are always in place.•Manage and track all team numbers daily, weekly, monthly, annually.

•Manage all branch activities and events•Develop relationships within community•Supervise and train branch staff•Increase and maintain branch customer service goals.

•Hire and train new sales staff•Develop and maintain relationships/networks within community•Market products and services to new and existing customers.