Ashli Monroe Email & Phone Number

Charlotte, Nc, Us

Chapel Hill, Nc, Us

Boston, Massachusetts, United States

As a Caterer Operations Specialist at ezCater, I serve as the critical link between catering partners and customers, ensuring flawless communication and seamless operations. I take pride in managing complex logistical challenges, swiftly resolving issues, and providing expert guidance to elevate caterer performance on the platform. My role goes beyond support—I drive operational excellence, foster strong relationships, and implement strategic improvements that enhance customer satisfaction and ensure success in the dynamic world of food delivery.

Boston, Massachusetts, United States

Boston, Massachusetts, United States

As a pivotal liaison between ezCater and its catering partners, I excel at implementing scalable solutions to address dynamic market demands. My expertise includes leading initiatives to refine performance metrics, establish quality assurance protocols, and optimize operational efficiencies across a national partner network.

Boston, Massachusetts, United States

• Monitor orders being delivered during my shift • Complete Relish customer service tasks which include monitoring the Relish inbox, inbound phone queue, answering frontline pings, and corresponding with several third-party delivery companies.

Remote

Dallas Tx

• Developed and integrated strategic plan recognizing party plan best practices, while providing a more contemporary and updated delivery method allowing for the transition to direct sales model. • Designed and facilitated a 2-week facilitator training workshop; meeting planning, coaching, and presentation. • Facilitated content-rich workshops focusing on the development of all stylist skill levels (based on a 3-track approach).• Created strategic plan and marketing plans for the company and established a production measurement system to achieve milestones.• Surveyed and analyzed the market for packaging and decoration to achieve a strong visual brand and increased competitiveness within the market, with a 20% increase in market share. • Leveraged a solution-focused approach to help clients solve real-world business problems.• Supported leadership to generate awareness, promote services, events, and increase client retention and referrals.• Increased lead generation by 45% and a number of new clients by 150% through consistent and new marketing channels, promotions, and events.• Increased social media followers by 33%.• Provided business solutions to improve the customer journey and developed the customer's personal experience.

Abilene, Texas

• Sales Manager-• Managed all customers related activities and actions to the greatest benefit in line with the company's customer strategy.• Controlled and coached the sales team and the field operators' support team, with the clear aim of optimizing turnover, share of wallet, and margin development.• Monitored and handled weekly & monthly reporting with the aim to optimize the output performance of the sales team.• Identified and qualified opportunities within existing and prospective customers and markets.

Dallas, Texas

• 1. Managed strategic accounts, suppliers, and providers. Fostered with them strong partnerships to maximize their accounts' potential.• 2. Proactively identified and recruited new potential partners. Onboarded signed agreements and assisted them with technical integration to the server.