Ashlin Ekka Email & Phone Number

Pune, Mh, In

India

Pune, Maharashtra, India

As a Client Account Management Consultant's my responsibilities involve building strong client relationships, understanding their needs, creating account strategies, managing expectations, collaborating with internal teams, monitoring performance, providing regular communication, identifying cross-selling opportunities, resolving issues, and continuously improving their skills for better service.Also responsible for generating new business opportunities by identifying and qualifying potential customers. Which include prospecting, cold calling, emailing, and networking to uncover leads and schedule appointments for the sales team. I often work closely with marketing to follow up on leads generated through campaigns. Also maintain accurate records of interactions and update the CRM system with relevant information. Overall goal is to fill the sales pipeline with qualified leads and contribute to the company's revenue growth.Key Responsibilities & Accomplishments:1. Develop and maintain strong relationships with clients2. Understand client needs and expectations3. Collaborate with cross-functional teams4. Monitor and report on project progress5. Identify and propose improvement opportunities6. Manage client expectations7. Negotiate and manage contracts8. Upsell and cross-sell services9. Conduct client satisfaction surveys10. Maintain industry knowledge11. Coordinate resource allocation12. Escalate and resolve client issues13. Contribute to business development

Pune, Maharashtra, India

• Perform initial onboarding of accounts with partners and enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.• Focus on building partnerships with clients and developing a comprehensive understanding of their businesses and long-term goals.• Responsible for renewals of sphinx clients & Managing product and sales database• Providing support to sales and marketing department• Support the Regional Sales team with organizational structure, and strategy, and develop organizational goals.• Monitoring dashboard and the requirement• Meet or exceed Individual/Team Sales Quotas – Quarterly/Annually• Lead Business Review Calls to assess customer experience, current usage of the product, the IT environment changes, and growth opportunities.• Build and document renewal quotes, process orders, and compile history in company CRM software.• Collaborate with various organizations both internal and external including Partners, Distributors, and Internal departments.• Close business that is complex in nature and often contractual• Adhere to policies and procedures accurately.• Continuously assess risk in an account and proactively engage with customers who are at risk of leaving.• Review lost business and development plans to win back customers.• Prepare and engage in business development team meetings and engage in education/enablement meetings on product development and updates.• Forecast business quarterly with a high degree of accuracy.• Ability to handle multiple tasks in an efficient and professional manner.• Worked with different types of integration (Salesforce, CRM, HubSpot) requests and maintain follow-ups.• Have knowledge of SLA, CSAT and NPS.• Good with G Suite, Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Currently using salesforce, HubSpot, zoom and slack. Strong customer service and success skills and ability to develop relationships.

India(Remote)

Managed end-to-end customer accounts right from gathering requirements, resolving customer complaints, basic troubleshooting, creating technical cases, pitching upgrades, upselling and making sure that customer is happy with the service provided.Key Responsibilities & Accomplishments Responsible entirely for the region & determines the operational practices of all the areas, making sure each business runs smoothly, cleanly, complies with marketing and sales campaigns and meets budget and sales goals. Worked closely with leadership and sales team to identify systems, data, or process needs that can drive revenue growth with a goal of streamlining the sales process Handled escalations and making sure that customers each and every issue is resolved within the SLA. Coordinated with internal teams to meet the SLA's and make sure that all the required SLA agreed upon are met and propose solutions wherever it is necessary to improve them. Worked with the regional director and/or regional support managers to ensure all escalations are acknowledged and handled/triaged appropriately, bringing in the right people at the right time. Driven and ensured that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication. Recorded all customer contacts and activities in the system Escalate roadblocks with internal departments up to and including VP level to ensure proper management involvement and awareness. Daily tackled Sales Force opportunities, database and accounts up to date and Extracting reports from salesforce dashboard. Handling all enterprise accounts escalation and creating the reports and maintain the tracker Managed the various facets of customer care right from talking to the customers, understanding their requirements/issues, providing solutions, expediting future steps and following up to ensure customer satisfaction.

Pune, Maharashtra, India

Working for HRO process and company is all about HCM (human capital management) we usually work into Benefits for clients to manage their benefits account & details for their employees so that they can get the medical, COBRA & FSA coverages.

Pune, Maharashtra, India

Worked for Aviva insurance process as to how prepare statements for the transactions which made by clients.

Pune, Maharashtra, India

United Airlines (Sr International Reservations Specialist) from 1st pilot batch.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Education record