Ashlin Sam Mohan Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

*Conduct comprehensive market research to identify potential customers, competitors, and market trends, utilizing various tools and methods for data collection and analysis.*Assist in the development and execution of marketing campaigns, including active involvement in social media initiatives, email marketing, and other promotional activities.*Provide valuable sales support by creating compelling sales materials, preparing presentations, and compiling reports and analyses to facilitate the sales process.*Engage with customers or clients through diverse channels to gather feedback, address inquiries, and assist in resolving issues, ensuring a positive customer experience.*Handle various administrative tasks, including organizing files, maintaining databases, scheduling meetings, and managing correspondence to streamline operations.*Actively participate in learning and training sessions to stay updated on the latest sales and marketing strategies, tools, and techniques, applying knowledge to daily tasks.*Support the planning and execution of marketing events or trade shows, contributing to logistics, coordination, and customer interaction for successful outcomes.*Foster collaboration by working closely with team members, actively contributing ideas, participating in brainstorming sessions, and collaborating on various projects to achieve collective goals.

Pune, Maharashtra, India

*Proficient in performing night audits and promptly resolving discrepancies to ensure accurate financial records.*Skilled in handling group check-in, checkout, and billing processes to ensure smooth operations and guest satisfaction.*Knowledgeable in managing reservations and room inventory to optimize occupancy and maximize revenue.*Effective at addressing guest complaints in an efficient and professional manner, ensuring prompt resolution and customer loyalty.

Novotel Pune

*Managing front desk activities, ensuring smooth check-ins and check-outs for guests.*Skilled in handling guest requests and inquiries through AYS (At Your Service) calls.*Proficient in verifying guests' credit and establishing payment methods.*Experienced in handling cash floats during respective shifts for accurate financial transactions.*Detail-oriented in recording guest feedback in the property management system (PMS) to improve guest satisfaction.

Ernakulam, Kerala, India

*Welcoming and assisting guests during check-in and check-out processes.*Responding to guest inquiries and requests*Verifying guests' credit card information and processing payments accurately.*Handling cash transactions and maintaining cash floats.*Recording and documenting guest feedback to improve service quality.*Assisting with reservations and managing room inventory.*Collaborating with other departments to ensure smooth guest experiences.

Master Of Business Administration - Mba, Marketing

Bachelor Of Arts - Ba, Hospitality Administration/Management

Bachelor Of Science - Bs, Hospitality Administration/Management

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