Ashlin Chandler Email & Phone Number

Sandusky, Oh, Us

Cincinnati, Ohio, United States

• Adhered to compliance, audit, and security procedures, including balancing the cash drawer within established guidelines.• Identified financial wellness opportunities through client conversations and transitioned clients to bankers or provided customized advice as needed.• Served as a resource for resolving complex client service issues, offering tailored solutions and financial wellness recommendations.• Developed strong partnerships with branch teammates and business partners to enhance client acquisition and deepen existing relationships.• Complied with KeyBank policies and procedures, maintaining professional conduct, ethical business practices, and prioritizing the best interests of clients and KeyBank.

Remote | Cincinnati, Ohio, United States

• Thoroughly upheld a focus on control and risk management, showcasing expertise in financial services regulatory standards, and proactively prepared for audits to ensure strict compliance.• Guaranteed adherence to a multitude of control initiatives, aligning with Group Policies and Standards. These initiatives encompassed a range of areas, such as adherence, name changes, various fees, quality evaluations, complaints per contact, and Appian cases.• Engaged in collaborative efforts to streamline and optimize business processes, employing process mapping through procedure creations and IBM Blueworks Live for the meticulous analysis and documentation of processes, resulting in improved operational efficiency.• Initiated the creation of Customer Complaint Resolutions (CCRs) for agents who deviated from documented policies. Effectively managed agent recurrences and policy violations through communication with their respective leads via email.

Remote

• Managed and optimized agent productivity by leveraging Amazon Web Services.• Successfully addressed system and technical errors for U.S.-based agents, boasting a 95% average resolution rate, with the escalation of unresolved issues as needed.• Performed daily call monitoring to uphold policy compliance, audit call representative performance, and stay abreast of emerging call trends.• Participated proactively in a range of chat rooms to provide guidance and support to new-hire agents, specialized agents, and team coaches across the U.S. and England.• Verified the resolution of customer complaints (CCRs) and supplied information pertaining to Policy & Procedure.

Remote

• Aided Team Managers in optimizing agent productivity using Amazon Web Services.• Resolved system and technical issues for U.S. agents and escalated to IT support when solutions were not readily available.• Engaged in discussions with Team Managers and agents to review current technical issues and their resolutions.• Offered guidance and assistance to agents, both in chat rooms and on customer service calls, particularly during peak call volume periods.• Created and executed weekend schedules for Triage agents.

Remote

• Offered guidance to agents on locating knowledge resources and effectively managing challenging calls.• Developed weekly memos and PDF guides to support agent improvement and goal achievement.• Participated in Ohio-based agent chat rooms and provided assistance to new and tenured agents by addressing their questions and concerns.

Remote | Hamilton, Ohio, United States

• Proficiently managed inbound customer calls, ensuring efficient and effective service delivery.• Engaged in active listening and skillfully established rapport with customers to foster positive relationships.• Demonstrated strict adherence to compliance regulations and security protocols to safeguard customer data and maintain regulatory integrity.• Provided comprehensive information to customers about credit card offers and product offerings, assisting them in making informed choices.

Ohio, United States

• Conducted property viewings for potential tenants, clarified lease terms, and offered insights into the surrounding neighborhoods.• Managed the timely collection of monthly assessments, rent, deposits, insurance premiums, and coordinated payments for mortgage, taxes, and operational costs.• Developed and executed maintenance plans, overseeing general upkeep, significant repairs, and property remodeling for residential units.• Maintained comprehensive records of sales, rental activity, maintenance expenses, operating costs, and property availability.

Fairfield, Ohio, United States

• Prioritized service quality to enhance overall customer satisfaction.• Oversaw store cleanliness, safety protocols, and health compliance, including the implementation of additional COVID-19 regulations.• Recognized and addressed product and store requirements.• Developed team-building initiatives to inspire and continually train the staff.• Managed and fulfilled orders via various channels, including phone, online systems, drive-thru, and in-store.• Provided customers with product recommendations and effectively upsold store offerings.

Associate Of Arts - Aa, Psychology

Associate Of Arts - Aa, Communication Studies

Certificate, Pltw Biomedical Science

High School Diploma