Ashlin Chandler Email & Phone Number

Cincinnati, Ohio, United States

• Adhered to compliance, audit, and security procedures, including balancing the cash drawer within established guidelines.
• Identified financial wellness opportunities through client conversations and transitioned clients to bankers or provided customized advice as needed.
• Served as a resource for resolving complex client service issues, offering tailored solutions and financial wellness recommendations.
• Developed strong partnerships with branch teammates and business partners to enhance client acquisition and deepen existing relationships.
• Complied with KeyBank policies and procedures, maintaining professional conduct, ethical business practices, and prioritizing the best interests of clients and KeyBank.

Remote | Cincinnati, Ohio, United States

• Thoroughly upheld a focus on control and risk management, showcasing expertise in financial services regulatory standards, and proactively prepared for audits to ensure strict compliance.
• Guaranteed adherence to a multitude of control initiatives, aligning with Group Policies and Standards. These initiatives encompassed a range of areas, such as adherence, name changes, various fees, quality.
• Engaged in collaborative efforts to streamline and optimize business processes, employing process mapping through procedure creations and IBM Blueworks Live for the meticulous analysis and documentation of processes.
• Initiated the creation of Customer Complaint Resolutions (CCRs) for agents who deviated from documented policies. Effectively managed agent recurrences and policy violations through communication with their respective.

Remote

• Managed and optimized agent productivity by leveraging Amazon Web Services.
• Successfully addressed system and technical errors for U.S.-based agents, boasting a 95% average resolution rate, with the escalation of unresolved issues as needed.
• Performed daily call monitoring to uphold policy compliance, audit call representative performance, and stay abreast of emerging call trends.
• Participated proactively in a range of chat rooms to provide guidance and support to new-hire agents, specialized agents, and team coaches across the U.S. and England.
• Verified the resolution of customer complaints (CCRs) and supplied information pertaining to Policy & Procedure.

Remote

• Aided Team Managers in optimizing agent productivity using Amazon Web Services.
• Resolved system and technical issues for U.S. agents and escalated to IT support when solutions were not readily available.
• Engaged in discussions with Team Managers and agents to review current technical issues and their resolutions.
• Offered guidance and assistance to agents, both in chat rooms and on customer service calls, particularly during peak call volume periods.
• Created and executed weekend schedules for Triage agents.

Remote

• Offered guidance to agents on locating knowledge resources and effectively managing challenging calls.
• Developed weekly memos and PDF guides to support agent improvement and goal achievement.
• Participated in Ohio-based agent chat rooms and provided assistance to new and tenured agents by addressing their questions and concerns.

Remote | Hamilton, Ohio, United States

• Proficiently managed inbound customer calls, ensuring efficient and effective service delivery.
• Engaged in active listening and skillfully established rapport with customers to foster positive relationships.
• Demonstrated strict adherence to compliance regulations and security protocols to safeguard customer data and maintain regulatory integrity.
• Provided comprehensive information to customers about credit card offers and product offerings, assisting them in making informed choices.

Ohio, United States

• Conducted property viewings for potential tenants, clarified lease terms, and offered insights into the surrounding neighborhoods.
• Managed the timely collection of monthly assessments, rent, deposits, insurance premiums, and coordinated payments for mortgage, taxes, and operational costs.
• Developed and executed maintenance plans, overseeing general upkeep, significant repairs, and property remodeling for residential units.
• Maintained comprehensive records of sales, rental activity, maintenance expenses, operating costs, and property availability.

Fairfield, Ohio, United States

• Prioritized service quality to enhance overall customer satisfaction.
• Oversaw store cleanliness, safety protocols, and health compliance, including the implementation of additional COVID-19 regulations.
• Recognized and addressed product and store requirements.
• Developed team-building initiatives to inspire and continually train the staff.
• Managed and fulfilled orders via various channels, including phone, online systems, drive-thru, and in-store.
• Provided customers with product recommendations and effectively upsold store offerings.

Associate Of Arts - Aa, Psychology

Associate Of Arts - Aa, Communication Studies

Certificate, Pltw Biomedical Science

High School Diploma