Ashling Graham Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, Leinster, Ireland

County Dublin, Ireland

• Product Expert of Business dashboard, and Payments and Promotions, providingcustomer service and account management via email
• Being able to communicate technical solutions and reassure customers in a positivemanner through competent product knowledge and problem solving skills
• Quality checking of Front Line tier agents
• Customer Immersion sessions to assure quality of product
• Front line to Advanced support chat sessions to provide immediate support

• Day to day running of self owned custom cake company, including filing accounts andtaxes
• Created and managed all social media accounts. This included product promotion,running competitions, and responding to customer queries.
• Conducted customer consultations via email, phone, social media, and in person
• Providing quality customer service based on my expertise and industry experience

Toronto, Canada Area

• Designed and created custom cakes and sugar sculptures to clients’ specifications
• Handled customer queries and took orders by phone, e-mail and in person throughclient consultations
• Ensured day-to-day running of the store such as balancing the till, ordering stock,cleaning, scheduling deliveries etc.
• Maintained and updated social media accounts.
• Alleviating any customer concerns by providing quality customer service.

County Dublin, Ireland

• Improved data in maps to create a more positive user experience
• Checked for data errors in business profiles
• Spoke with businesses by phone to confirm information displayed for theirbusinesses and corrected any issues they were having with their information toassure they could be located and contacted easily
• Product knowledge and problem solving. Being able to communicate and reassurecustomers in a positive manner
• Achieved top tier of target based bonus… Show more
• Achieved top tier of target based bonus structure consistently Show less

County Dublin, Ireland

• Responded to reports from users to create a better and safer experience
• Entrusted with sensitive material and important projects that streamlined andimproved workflow
• Product knowledge and problem solving. Being able to communicate and reassurecustomers in a positive manner
• Worked to improve the internal response system for categorising reports

Ireland

• Worked on many different sets all over the country on different crews large and smallin highly pressurized situations.
• Relied upon to keep film stock safe and ensure that we never ran out or went overbudget