Designation- Client Service AssociateTesting, replicating the bugs/issues which are client based /internally (bug hunting) or the change request by the client or additional features/enhancement of the product ,Manual Test casesWork closely with the developers to resolve the issue , coordinating with the US, UK and India team for providing the updates and to solve the issue. Service Desk - Track the status of the JIRA and provide the updates to the clients.Committed to continuous learning and growth in the field of quality assurance

Worked as a Process associate in Information Process Enabler in Banking Financial Service, Insurance (BFSI) US Poject Assurant Mortgage Loss Draft Process - Disbursement of Claim (Draw)Verify the documents and disburse the initial payment of the claim funds to the borrower according to the certain criteria of procedure and after the completion of inspection of the property (inspected by US team) ,then remaining funds are being disbursed according to the percentage of inspection results we receive .Process - Final claim reviewAfter all the funds of the claim are disbursed , all the documents are complete and inspection is completed we close the claim.Maker and checker (Quality check)Here the associated completes the assigned task on the claim and then will verify if the actions are taken properly , verify all the documents and disbursement of the claim is done correctly or not.