Ashly W. Email & Phone Number

Elmhurst, Illinois, United States

Libertyville, Illinois, United States

• Responsible for helping consumers fulfill product sampling requests, address customer inquiries and provide solutions to consumer product challenges. In addition, documenting quality complaints, redirecting the.
• Manage inbound email inquiries with ostomy and continence care consumers by processing samples, responding to customer inquiries and handling product campaign requests
• Utilize training to operate as the product and lifestyle subject matter expert to provide responses to consumer inquiries and strive for first contact resolution
• Proactively educate on products, key initiatives and Secure Start Services offerings
• Manage consumer website enrollment and address website technical challenges by providing the appropriate solution
• Maintain accurate patient records within Salesforce.com, including demographic information, product information, medical information, written consent and thorough note taking

Libertyville, Illinois, United States

• Served as the main point of contact between the Warehouse and Office Headquarters, streamline an open line of communication via Microsoft Teams and Microsoft Outlook to ensure the accuracy of inventory available.
• Created and maintain accurate customer records and documentation via Salesforce.com.
• Ensured implementation of training and development program that will increase employee skill sets.
• Implemented strong communication skills and analytical abilities to identify and resolve shipment issues.
• Worked closely with senior management teams, meeting regularly to present reports, forecast future requirements, and offer recommendations for more effective operations.

Libertyville, Illinois, United States

• Managed pre-closing audits in adherence with departmental Service Level Agreements.
• Detected issues and risks that would impact vehicle funding and communicated audit results to the underwriting group.
• Audited loan files for accuracy, quality, and compliance, ensuring closing agreements meet internal and investor standards for quality and accuracy.
• Oversaw audits of retail and lease agreements for Audi, ensuring compliance with federal, state, and funder requirements.
• Assessed income, assets, and collateral documentation to verify accuracy and inform credit decisions.
• Spearheaded continuous improvement activities, including procedure, process, quality, and productivity improvements.

Fredericksburg, Virginia, United States

• Coached and motivated team to inspire top performance and an exceptional customer experience
• Developed standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Executed plans to drive key performance indicators to maximize profitability
• Enhanced brand loyalty by empowering team to create a natural and personable experience for customers
• Acted as liaison and partner between customers, sales associates, store leadership and corporate business partners
• Maintained a high level of customer focus and leads by example with clear and engaging communication

Oakbrook Terrace, Illinois, United States

• Managed essential relationships and act as a liaison between external customers and internal departments.
• Collaborated with drivers, dispatchers, and management to create the most effective delivery routes and to maximize driver efficiency.
• Made outbound calls to customers regarding damages resulting in insurance claims.
• Coordinated daily scheduling of business accounts and personal accounts.
• Answered high volume of incoming calls, educating customers on benefits, different services, status of services, claims or inquires.

Hampton, Virginia, United States

• Assisted in day to day operations of a NCAA Division I compliance office, working with NCAA conference rules
• Prepared NCAA conference forms and reports, and compliance correspondence.

Tampa/St. Petersburg, Florida Area

• Shadowed minor league baseball team executives during game-day routines.
• Participated in the five tools of selling workshop
• Developed a diverse promotional event for Minor League Baseball's Durham Bulls

Hampton, Virginia, United States

• Planned, directed and evaluated the site operations.
• Managed staff and assign duties.
• Conducted market research to determine customer demand, potential sales volume and effect of competitor's operations on sales.
• Determined merchandise and services to be sold, and implemented price and credit policies.