Ashly Escobar Email & Phone Number

San Jose, California, United States

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Streamlined call center processes for improved efficiency and reduced wait times.Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Assisted customers in navigating Health Plan website improving overall user experience.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Answered constant flow of customer calls with minimal wait times.Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.Managed high call volumes while providing exceptional customer support and maintaining professional composure.Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.Placed outbound customer service or customer satisfaction calls to follow up on issues.Streamlined call flow processes for more efficient response times and increased productivity

Fremont, California, United States

Improved patient experiences by efficiently managing appointments and maintaining organized medical records.Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.Enhanced customer satisfaction by providing efficient and professional front desk services.Streamlined office operations for improved productivity with effective organization and communication skills.Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.Ensured timely treatment for patients by efficiently managing daily appointment schedules and promptly preparing exam rooms.Improved patient outcomes with accurate administration of diagnostic tests, such as visual acuity and intraocular pressure measurements.Reduced wait times by effectively triaging incoming calls and scheduling appointments based on urgency.Supported efficient diagnosis processes by performing essential diagnostic imaging tests such as OCT scans or fundus photography.Increased patient satisfaction through clear communication regarding diagnosis, treatment options, and follow-up care instructions.

Fremont, California, United States

Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.Streamlined the application process for prospective tenants, resulting in quicker lease signings.Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.Maintained a high level of organization within the leasing office, contributing to a professional environment.Developed strong relationships with tenants through proactive communication and excellent customer service skills.Increased lease renewal rates by fostering positive rapport between management and residents.Managed rental payments, ensuring accurate records for financial reporting purposes.Collected monthly rent payments and other fees, always properly recording, and processing money.Collected and maintained careful records of rental payments and payment dates.Kept properties in compliance with local, state and federal regulations.

United States

Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.Collaborated with optometrists to provide optimal patient care and accurately address any vision concerns.Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.Streamlined the lens ordering process by diligently verifying prescriptions from eye care providers.Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.