Ashlye Werner Email and Phone Number

Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.• Assisted individuals in development of social skills to become integrated in community.• Followed care plan and directions to administer medications.• Tracked and reported clients' progress based on observations and conversations.• Assisted with planning and coordination of activities and outings based on individual needs.

• Answered 60+ incoming calls and emails, providing frontline customer support.• Demonstrated excellent communication skills in resolving complaints.• I consult with customers to resolve service and billing issues.• Updated and maintained database with accurate customer information and timely data entry. • I remained open to feedback from my supervisor and peers to build and improve my skill set.

• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.• Kept track of bar tabs and transferred open tabs to dining area for wait staff.

• Accurately documented each activity for each patient in specified databases.• Completed patient follow-up services, data collection and clinical monitoring and liaised with primaryhealth care providers to deliver coordinated care to patients.• Stayed up to date on relevant processes and compliance standards for optimal oversight.• Met clerical needs by making phone calls, replying to emails and data entry.

• Responded to telephone inquiries and complaints following standard operating procedures.• Maintained logs and documentation to detail key information regarding incoming and outgoing calls. • Provided account information to customers and explained bill service policies and customer rights.• Handled customer complaints and inquiries in a courteous and efficient manner.