Quality Assurance Coordinator
Current-Address and resolve grievances submitted by healthcare providers, account representatives, and members.-Follow up and conduct consistent reporting to ensure changes and enhancements to the grievance process at Veyo.-Respond to complaints, grievances and appeals, adhering to all regulatory, accreditation and internal processing timelines and guidelines.-Collect, analyze and interpret trend information to address non-routine business-related concerns. -Build Veyo’s brand image with members, physicians, hospitals, regulators and providers by providing effective and efficient service. Skills: Account Management · Reporting & Analysis · Relationship Building · Report Writing · Zendesk · Data Collection