Ashlyn Clason, Facmpe Email & Phone Number

Coeur D'Alene, Id, Us

As Operations Manager, I oversee the day-to-day administrative operations and clinical management of a fast-paced, 11-provider OB/Gyn practice employing sound judgment to make confident, independent, well-informed decisions. With a combined clinical and administrative staff of 40+ employees serving 100-150 patients daily, I am constantly on the move utilizing my multitasking talents to prioritize and promptly address time sensitive operational issues. Main administrative responsibilities include coordination of the clinic schedule, orientation of new hires, and the provision of ongoing, up-to-date staff trainings. Key Areas of Strength and Achievement:~ Fulfilled requirements to meet deadlines of Meaningful Use Medicaid Attestations for 2016, 2017, and 2018.~ Develop and lead strategic business initiatives, process improvements, and training projects that unify teams and solidify standards.~ Designed and implemented Clinical Staff model; enhanced patient satisfaction levels through outstanding delivery and fulfillment of customer service expectations.~ Foster culture of employee appreciation and recognition; increased new hire retention and reduced staff turnover with improved onboarding processes and training programs.~ Lead operational meetings and workshops on safety and regulatory compliance; develop and implement continuous process and policy improvements. ~ Manage vendor relationships and facility maintenance schedule for optimum performance while reducing overhead and minimizing downtime.

Bend, Oregon Area

In the role of Office Administrator for this privately-owned medical practice, I managed daily operations to include physical files, credentialing, and management of insurance payor contracts. Financial management included budget planning, cash flow, payment schedule reporting and analysis, insurance, and refunds. Supervising a team of 10+ clinicians and medical practitioners, I also oversaw all HR matters including recruitment of new hires and performance review. I also established and cultivated strong partnerships with business associates and monitored the online reputation of the clinic and its physicians through social media networking and blogging.Key Areas of Strength and Achievement:~ Single point of contact (POC) in collaboration with architect and contractor in management of office remodel and expansion project; assisted administration team with building oversight, security, safety, and maintenance.~ Directed EMR transition to cloud-based software and established responsive patient flow system with increased patient engagement; improved Provider workflow with implementation of integrated DICOM system.~ Improved financial visibility with design and management of Key Performance Indicator (KPI) dashboard.~ Conducted comparative market research, identified cost savings, and negotiated cost savings via product pricing and vendor servicing contract options.~ Designed and executed program to collect balance due at time of service and significantly improved revenue flow; identified cost savings and reduced operational expenses for two consecutive years.~ Two-time recipient of the “Meaningful Use Medicare Attestation,” 2013 & 2014.

Bend, Oregon Area

During this three-year tenure, I was responsible for the facility operational management of a multi-provider surgical group consisting of nine surgical partners. This included handling all aspects of the partnership-owned property. I collected rents, special assessments, and common area fees from the building’s tenants and maintained original leases, loans, and corporate documentation. Key Areas of Strength and Achievement:~ Coordinated and secured funding through management of projects including commercial refinances.~ Directed completion of final construction punch list and warranties, managed vendor relationships, and maintained 24/7 on-call availability.~ Led quarterly and annual partner meetings; presented financial forecasts, project updates, and provided strategic recommendations to influence investment decisions.~ Improved building efficiency with regular attention to systems maintenance and improvements.~ Informed ownership with presentation of monthly financials; identified opportunities and provided strategic recommendations to influence investment decisions.

Bend, Oregon Area

Managed 5-provider specialty practice with 20+ clinical and clerical team members and directed daily operations which included surgery and surgery room scheduling, staff recruitment, and performance evaluations. I was also responsibility for ensuring that all physicians’ insurance contracts and credentials were kept up to date; and maintained the physicians’ files and schedule templates within the Lytec management system. Key Areas of Strength and Achievement:~ Promoted to Office Manager from initial hire as Surgery Scheduler in 2011.~ Navigated obstacles of demanding multi-provider operating and surgery schedules; coordinated patient benefits for office and surgical procedures.~ Established responsive patient flow system; mediated complaints and grievances.~ Organized employee appreciation and recognition events.