Ashlyn Rodriguez Email & Phone Number

Marriott-Slaterville, Utah, United States

Ogden, Utah, United States

Hired and trained new team members in alignment with branch service standards and objectives Supervised employees and made recommendations regarding performance evaluations Produced monthly manager reports for SR management Assist in running day-to-day aspects of the branch Process and close new accounts, consumer loans, and In-House mortgages Provide financial services, cross-sell additional products and services beneficial to members

Farr West, Utah, United States

Process and close new accounts, consumer loans, and In-House mortgage loans Provide financial services, cross-sell additional products and services to members Trained coworkers on new account and consumer loan processes and procedures

United States

Addressed and resolved complex member complaints and defused member situations calmly and courteously Helped motivate team members in setting and teaching sales goals while achieving personal sales goals Oversaw call center employees to ensure member satisfaction goals were consistently met Lead new hire training to prepare call center representatives of job tasks and credit union procedures/policies Effectively manage a high volume of inbound and outbound member calls Cross… Show more Addressed and resolved complex member complaints and defused member situations calmly and courteously Helped motivate team members in setting and teaching sales goals while achieving personal sales goals Oversaw call center employees to ensure member satisfaction goals were consistently met Lead new hire training to prepare call center representatives of job tasks and credit union procedures/policies Effectively manage a high volume of inbound and outbound member calls Cross sold additional products and services to members Provided financial services via phone Show less

United States

CPT, CES, & CNC through NASM

United States