Create company-wide goals to improve the customer experience and support team members in fulfilling these goals.Provide training to the team on how we can improve the experience for our customers.Discover problem areas within the company and find solutions to improve or solve them.

Provide exceptional customer service and support to assure production work requirements are clearly defined and that timeframes are met.Communicate the status of jobs, any unique circumstances relating to jobs, etc. to other staff.Ensure all jobs are delivered on time, expedite operations that delay or alter schedules to meet unforeseen conditions. Remain in contact with customers when the work production schedule is jeopardized.Perform layout/job set up to assure cost-effective utilization of equipment and materialsPerform production and delivery of completed job orders.Provide assistance with basic graphic design as needed.Complete and maintain, and keep job ticket information complete, accurate, and current.

Verify, ascertain and determine the correctness of financial data.Track, record and maintain expenditure records with details.Prepare and maintain sales records with invoice and payment details.Analyze cost of product, profit/loss margins by quarter and contract renewals.

Captured and edited equine photos taken a variety of horse shows throughout New England.

Perform routine office duties, including answering the phone, greeting visitors, distributing mail, scanning, copying, etc.Assisting clinical staff by answering call bells, passing food trays, and making beds.Assisting building staff as needed with various tasks outside of current role, ie. assisting in the kitchen, with maintenance, etc.