Ashlynn Humphrey Email & Phone Number

Taylor, Mi, Us

Managed 3-4 salaried supervisors and provided oversight for over 75 hourly staff.• Collaborated with various departments to assist with a smooth integration for Medicare and Medicaid plans and vendors affected • Supervised and ensured expected production levels were maintained and all department Key Performance Indicators were met• Oversight of Supervisor relationship between providers and members on all issues • Completed projects involving Utilization Management, Vendor Management, Network Development, Claims, Care Coordination and System Integration • Created and maintained policies and procedures to ensure continued compliance with Michigan and Illinois Medicaid and Medicare programs• Coordinated updates and education of Supervisors on all member, provider and administrative policy changes and contractual requirements made by Centene, State, or accrediting entities • Facilitated professional development of supervisors to align with department and organizational objectives• Assisted the department Director with implementation and documentation of disciplinary actions according to company policies and procedures• Conducted annual performance reviews for Supervisors and hourly staff

Acted as a liaison between providers and members on all issues. Supervised the training of new staff and signed off on all completed staff training. Assisted the Customer Experience Manager with updates and educated staff on all member, provider and administrative policy changes made by Centene and MI State of Michigan.

Detroit, Michigan

Bachelor Of Arts (B.A.), Psychology

Courses included: Psychology, Sociology, and SPSS with additional studies in Marketing, Human Resources and Business.

Education record

Completed course work in general studies and some areas of Nursing