Ashley Maturo Email & Phone Number

United States

New York, New York, United States

 Provide compassionate, empathetic, confidential, and non-judgmental crisis text counseling services to individuals experiencing emotional distress, utilizing active listening and validation techniques to offer immediate support through text-based communication. Demonstrate cultural competence and sensitivity in working with diverse populations, recognizing and addressing the unique needs of individuals from different backgrounds and identities. Respond promptly and effectively to a high volume of crisis text messages, maintaining a calm and supportive demeanor while assisting individuals facing a range of challenges, including mental health crises, relationship issues, and suicidal thoughts. Utilize crisis intervention techniques to assess risk and safety, facilitating appropriate referrals to external resources such as medical professionals, law enforcement, and community support organizations.

New City, New York, United States

 Participate in ongoing professional development and training to stay current with best practices in crisis counseling, trauma-informed care, and the latest developments in the field of sexual assault prevention and support. Demonstrate proficiency as a New York State Certified Rape Crisis Counselor, offering specialized assistance to survivors of sexual assault through crisis counseling during the SAFE exam, ensuring a trauma-informed approach. Maintain accurate and confidential documentation of counseling sessions, ensuring compliance with ethical standards, and contributing to data collection for program evaluation and improvement. Support the organization's 24/7 crisis hotline, responding to phone calls, providing immediate assistance to individuals in crisis.

Manhattan, New York, United States

 Experience in conducting intake assessments structured around trauma-informed care, and structuring client treatment in accordance to person-centered care practices. Adapted the company’s intake and client screening processes to include thorough suicide screenings through a culturally-informed lens of minority suicide risk factors. Collaborate effectively with interdisciplinary teams in case conference presentations. Demonstrate expertise in crisis intervention and risk assessment, with a focus on promoting client safety and well-being in high-stress situations. Implement strong communication and interpersonal skills, fostering a supportive and empathetic therapeutic environment conducive to client growth and healing.

New York, New York, United States

 Provide range of support services to the Department Chairs, including calendar management, collection and distribution of office materials, and meeting preparation. Navigate students through course advisement, credit transfers, program applications, and department resources. Evaluated existing processes and procedures to identify opportunity for improvement.

United States

Spring Valley, New York, United States

 Adeptly handled administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency. Utilize QuickBooks to manage sending and receiving of invoices.

Newark, Delaware, United States

 Served as a point of contact at the student centers while promoting a comfortable environment to answer questions and provide resources

Hackensack, New Jersey, United States

 Amplified reliable, open communication with guardians regarding their child’s experiences, encouraging campers to challenge by choice. Designed summer programs promoting personal growth and development with leadership basis for teenagers.

Master'S Degree, Forensic Mental Health Counseling

Advanced Certificate, Victimology

Bachelor'S Degree, Criminal Justice

Bachelor'S Degree, Psychology

Bachelor Of Arts - Ba, Psychology; Criminal Justice; Forensic Science

Activities and Societies: American Counseling Association American Psychological Association American Psychology-Law Society Psi Chi.