Ashley M. Email & Phone Number

Lee'S Summit, Mo, Us

Working directly with clients and theater companies via phone, email, and chat to assist in all customer service needs. Such as ticket purchases, refunds, cancellations, licensing, book orders, explanation of policy, ticket exchanges and more. Trained new hires as well as other departments on Broadway on Demand policies, Zendesk and Powr. Proficient in Zendesk, Powr, Webex, AX, Slack, Zowie and Outlook

Ticket concierge for donors to purchase house seats for Broadway/Off Broadway productions which included a donation to BCEFA.Extensive knowledge of Broadway/Off-Broadway productions.Responding via phone and email to donors throughout the entire ticket purchase process.Communicated with Company Managers and Box Office personnel to complete house seat orders and purchases.Worked will call for many star-studded events such as Disney on Broadway, Broadway Bares, The Red Bucket Follies and many more.Raised over 1 million dollars for my department my first year as Care-Tix Manager.Proficient in Raiser’s Edge, DonorDrive, Blackbaud NXT, and Slack

Mastery of Ticketmaster's ticketing database and event management system, Archtics.Trained new-hires on-the-job regarding all relevant aspects of Archtics for at least two hours daily, two-to-four weeks at a time. Developed an expert knowledge of company policy across Broadway Across America’s 20+ markets all over the country. Generated season subscription and individual ticket sales by providing attentive service that puts the customer first, maintaining professionalism over the phone at all times. Assisted season subscribers with scheduling conflicts through the Archtics ticket exchange function. Acted as the first point of contact for the entire Broadway Across America customer base. Respond to concerned customer calls and emails in thoughtful and considerate ways, aimed at problem solving. Lead representative for the Houston market, requiring an in-depth knowledge of all current policy, upcoming changes, programming, and options available for problem solving.

New York, New York

Helped with front of house set up, ushering guests to their seats, and ticket counting. Have worked events on and off since June 2007.

New York

Worked the register at the Penn Station location

Worked as a member of the Street Team. Handed out fliers in the Times Square Area.

New York

Worked as part of the Street Team and then move to Merchandise seller at The Lion King on Broadway. Duties included counting inventory, opening and closing register, and customer service with guests.

Helped many departments with filing, phone work, running errands.