Ashley M. Sandoval Email & Phone Number

California, United States

Redwood City, California, United States

Assisting with managing the accuracy and effectiveness of Support Center articlesProviding direct support to users and team members navigating new features and processesInvestigating, troubleshooting, and partnering with the QA team to resolve bugs across all platforms- iOS, Android, Web, and Mobile WebRegular participation in product testing sessions for all platformsMonitoring, collecting, and reporting user feedback for all major user-facing product updates and featuresEducating the Community team on Product initiatives and projectsWorking cohesively with Product team to understand roadmap and project prioritizationCross-functionally collaborate with Product and Marketplace Ops to increase deflection of cases by improving processes and creating automation

Redwood City, California

Review dispute cases filed by buyersRespond to user support requests regarding dispute cases accurately and rapidly through emailInvestigate all aspects of an order to assist in determining a resolutionExecute decisions to fairly resolve disputes following Poshmark’s return policiesBecome familiar with top fashion brands and designersEducate users on Poshmark return policies and guidelinesGain knowledge of the Poshmark communityEngage with Poshmark users in a friendly, helpful, and patient manner via emailHelp with administrative support as needed

Mountain View, Ca

-Review quality across a variety of experiences to ensure good user experiences.-Review and label data points to improve quality signals. -Identify patterns and trends in day-to-day tasks. -Provide feedback to cross functional product teams and engineers that help improve quality of our product.- Responsible for providing ops quality assurance support across Facebook products and experiences to support quality improvements and technology development across Facebook products and experiences.

Mountain View, Ca

Triaged incoming requests and utilized technology, provided superior customer service. Identified, assessed, and solve open-ended problems within a given high-level framework. Responded to clients within a timely manner and worked 1:1 in real time. Actively participated, collaborated, and added value to weekly training and product meetings and quickly implemented new practices. Identified tool and process efficiency gains with analytical perspective. Updated and maintained customer profiles and account information.

San Jose, California

I am the first point of contact for people entering the lobby answer telephones, address people who approach the Front Desk, and receive packages. I monitor the activity in the lobby an maintain the appearance of the front desk. Provide basic concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; maintain resource book/inventory of local services and referrals for resident and guest use; inform residents and guests of activities, events, and services that may be of use or interest. Coordinate deliveries to and from units. Properly operate the Elevator Control System. Distribute, log, and program fobs, transponders, and clickers for residents as directed by Management; log and distribute keys, parking passes, packages, and lock box access.

Fremont, California

Welcoming and greeting guest. Efficiently checking people in and out, as well as issuing room keys, disputing bill charges, and relaying messages to guest. Communicating with other departments to ensure guest satisfaction. Record and dispatch guest concerns or problems experienced during stay. Maintaining a positive relationship with coworkers and efficiently working together as a team.

Business Administration

Business Administration