Ashmita Singh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

India

Mumbai, Maharashtra, India

GIFI Event - Meticulous Pre-Event Planning - Guest data analysis, Logistics arrangement for transportation and hotels for 5000 + guestsTeam Leadership & Training for Hospitality and Logistics professionals Exclusive Event App Development in collaboration with third party vendorContent Creation for Pre-Event HypeHandled on-ground registration and operationsAditya Birla - BitsLaw & Bitsom Event - - Assisted in on-ground operations, ensuring seamless execution of event logistics- Supervised event production, overseeing stage setup and technical aspects- Provided top-notch hospitality to Mr. Kumar Mangalam Birla and distinguished guests- Ensured a flawless and memorable event experience for all attendeeOther :- Architecting and integrating a resilient streamlined process and centralized data system through collaborative use of Notion.- Precision-driven strategies to identify, engage, and transform prospects into thriving clients, fueling revenue surge, business amplification, and client elation

Nita Mukesh Ambani Cultural Centre

- Successfully launched and executed the India In Fashion exhibition with the support of the leadership team and a team of 80 Guest Services Associates & Fashion Enthusiasts- Created and implemented Standard Operating Procedures (SOPs) to establish guidelines and protocols for all aspects of event operations, facilitating an effective and efficient approach to tasks and processes.- Developed a comprehensive training plan/programme and conducted training sessions to ensure the team was well-prepared for event delivery- Implemented a roster planning system, strategically deploying staff members based on their strengths and expertise, ensuring efficient coverage and smooth operation of the event.- Took responsibility for procuring all necessary items required for the event, ensuring a seamless operation and addressing any logistical needs.- Managed inventory effectively, overseeing stock levels, tracking usage, and coordinating replenishment to ensure continuous smooth operations.- Prepared and submitted show reports and incident reports to Senior Leadership/Management as part of the closing process, providing valuable insights and recommendations for future improvements.- Developed an opening & closing checklist for the operation manager & guest services associate for streamlining the operation process- Implemented a box office system using Vista, Payu, and POS devices, enabling efficient ticket sales and financial transactions. Trained the team to handle these systems effectively, ensuring accurate and smooth operations.- Personally handled guest queries and concerns, providing exceptional customer service and addressing issues promptly to enhance guest satisfaction.- Successfully managed VIP guests, understanding their specific requirements and ensuring a tailored and memorable tour & experience- Received overwhelmingly positive feedback from guests, reflecting their high level of satisfaction with the event & exceptional service provided.

Mumbai, Maharashtra, India

Bkc, Mumbai

1. Formulating SOPs for the guest services department:- Developing comprehensive standard operating procedures (SOPs) for various guest service operations. - Implementing the SOPs in the steady state to ensure consistent and efficient guest service.2. Service design for the department:- Creating a service design & blueprint that outlines the guest journey and developing service standards and guidelines to deliver exceptional guest experience - Designing training programs to educate and empower staff to meet service standards.-Incorporate COVID-19 guidelines and protocols into the service design, prioritizing guest safety and well-being.3. Research on Leading Convention Centers : - Conducted comprehensive research on prominent convention centres around the world.- Gathered information on their facilities, capacities, services offered, technological capabilities, and best practices.- Analysed the strengths and weaknesses of each convention centres and identify key factors contributing to their success.- Created a detailed report highlighting the findings and insights obtained from the research.4. Vendor Management:- Identify, Connect & Source items required and evaluate vendors based on quality, reliability, pricing, and compatibility with the property's needs.5. Connectivity and Network Reports:- Conduct research on various network operators to understand their coverage, reliability, and pricing structures.- Prepare a report outlining the connectivity options, including recommendations for network operators and services.6. Radioset Procurement and Distribution:Identify vendors or suppliers offering radiosets that meet the property's specifications and quality standards.-Collaborate with the network team to test the radiosets and configure them to the property's network.-Facilitate training sessions or workshops to educate staff members on the proper use and functionalities of the radiosets.

Mumbai, Maharashtra, India

Media Management -2nd Ficci Flo Womens Awards

Mumbai, Maharashtra, India

P G Diploma In Travel And Tourism Consultant With Iata, Tourism And Travel Services Marketing Operations, A

B.Com Honours, Marketing/Marketing Management, General

Education record