Ashley Martínez Email & Phone Number

• Work in project implementation plan in accordance with deployments strategy and schedules. ​• Provides training, orientations, reviews, and seminars to internals clients in relation to projects, initiatives implementation and/or continuous operations. • Provides training, orientations, reviews, practices, skills, and tools to new employees in relation to operations, sales and services, and customer services interactions regarding the employee unit. ​• Visit branches, remote… Show more • Work in project implementation plan in accordance with deployments strategy and schedules. ​• Provides training, orientations, reviews, and seminars to internals clients in relation to projects, initiatives implementation and/or continuous operations. • Provides training, orientations, reviews, practices, skills, and tools to new employees in relation to operations, sales and services, and customer services interactions regarding the employee unit. ​• Visit branches, remote network, self-service channels to explain and or review expectations with internal and external clients. ​• Organizes, convenes and documents regular client and internal project team meetings throughout implementation and post go-live to present and review project activities, establish deadlines and keep project on track.​• Monitors every step of the implementation process or school progress and results of protocol coaching, quality and service operations; anticipates potential issues and proactively communicate details or issues to supervisor.• ​Participate in projects development and proactively anticipate potential issues.​ Show less

Hato Rey Central, San Juan, Puerto Rico

• Visit branches to create work plans to support the definition and development of new digital channel adoption strategies for existing and new clients.• Participate in presentations as an expert in the digital channels’ topics, testing process of the development of new digital tools, and support the development of processes, communications, documentation to serve as tools for branches or call centers.• Act as a supervisor for call center groups specialized in digital assistance to… Show more • Visit branches to create work plans to support the definition and development of new digital channel adoption strategies for existing and new clients.• Participate in presentations as an expert in the digital channels’ topics, testing process of the development of new digital tools, and support the development of processes, communications, documentation to serve as tools for branches or call centers.• Act as a supervisor for call center groups specialized in digital assistance to improve the customer’s experience.• Act as a support for the implementation/channel development team in training sessions for products such as auto and personal loans, account services and digital services for new and existing employees. Show less

Hato Rey Central, San Juan, Puerto Rico

• Deliver a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence with established policies and procedures for Puerto Rico and US Virgin Island departments.• Educate customers on digital channel solutions and self-service applications available for their accounts.• Ensure and promote that all transactions and inquiries are managed within our compliance and… Show more • Deliver a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence with established policies and procedures for Puerto Rico and US Virgin Island departments.• Educate customers on digital channel solutions and self-service applications available for their accounts.• Ensure and promote that all transactions and inquiries are managed within our compliance and regulatory standards.• Document calls and service inquiries in existing bank systems and applications.• Provide support and services to internal customers and colleagues as required.• Supported the Live Chat and Social Media area by managing bank’s social media interactions through Emplifi, while assisting with scripts for client interactions through the company’s live chat feature. Show less

New York, New York, United States

• Oversee implementations of COVID protocols in coordination with production for both backstage and front of house areas for the musical “Jagged Little Pill” and the play “To Kill a Mockingbird”.• Assist theater management in smooth audience flow arrival entrance to the theater.• Verify vaccination proof for the attending audience.

United States

• Write articles for weekly and monthly publishing.• Establish good communication with editors to publish articles accordingly.• Do extensive content and topic research for articles.• Build the article on the website by adding links, videos, and graphics that complement the articles published, along with hashtags that represent key elements.• Follow deadlines to keep a continuous publication of articles for the company.

New York, New York, United States

• Setting goals for performance and deadlines in ways that comply with the company’s plans and vision.• Monitoring employee productivity and providing constructed feedback and coaching.• Organizing workflow and ensuring that employees understand their duties or delegated tasks.• Submit budget information, deposits, monitor variances, implement productivity standards, and resolve operational problems.

New York, New York, United States

• Responsible for helping customers with complaints and questions, giving information about products and services, taking orders, cash handling, and processing returns or exchanges.• Certified as a trainer to increase productivity by teaching new skills and knowledge to new hires.• Assist with store displays and design trends with clothing lines, accessories, and jewelry.