Ashna Sharma Email & Phone Number

Victoria, Bc, Ca

Victoria, British Columbia, Ca

Toronto, Ontario, Ca

-Managing the end-to-end recruitment process, from initial sourcing to offer negotiation and onboarding for various lines of business for CIBC.-Utilizing various sourcing strategies to attract qualified candidates, including job boards, social media and professional networks including LinkedIn and indeed, and industry-specific groups.-Creating and maintaining effective relationships with hiring managers, business leaders, cross-functional teams and external resources.-Utilizing applicant tracking system (ATS)/Workday to track candidate progress, maintain accurate records, and generate recruitment reports.-Excellent communication and interpersonal skills, enabling effective relationship-building with hiringmanagers and candidates.-Partnered with Hiring Managers and HR Business Partners to understand the job requirements and provide a qualified and diverse candidate pool.-Strong knowledge of talent acquisition strategies, interview techniques, and assessment methods.-Provide best candidate experience by successfully guiding them through the entire recruitment process and answering any queries associated at each step of the process.-Participated in recruitment events, job fairs, and campus recruitment activities to attract top talent.-Analyzing and working on various candidates’ files to do pre- employment screening and verify detailsprovided by candidates for the job including Criminal Record Checks, employment and educationverification.-Collaborating with internal and external partners including vendor such as Sterling to coordinate workefforts.-Ensuring background verifications for candidates are completed within the required time frames andachieving high levels of client satisfaction.-Always acting with due diligence; ensuring data integrity and recommending solutions to enhance current pre-employment screening processes.

Toronto , On , Ca

• Takes personal ownership of providing quality customer service by handling incoming calls through telephone banking and exceeding client expectation.• Developing and deepening client relationships by providing outstanding customer service following a focused cross-selling strategy.• Understand client financial needs and accordingly recommend suitable bank products.• Having strong knowledge about software such as ICBS, CRS, Certapay and Teleagent.• Address client concerns and requests in a professional manner.• Extensive knowledge of Simplii products, relating to the functional area sufficient to provide advice to clients and interpret policies.Purpose driven quality customer service to clients through the handling of incoming calls relating to our clients’ needs and exceeding client expectation.• Helping clients in difficult times to manage their credit product’s payments by providing them solutions through their insurance.

Kolkata, West Bengal, In

• Responded to customer inquiries, complaints, and comments on a daily basis, and determined corrective action for high-call volume department.• Reviewed and verified transactions to ensure proper processing according to established quality standards.• Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files.• Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail, and through the use of various office machines.

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor Of Business Administration - Bba, Business Administration And Management, General