As a certified Mandt Trainer, I’m proud to offer behavioural crisis interaction training through The Mandt System. This program equips educators with the tools to manage their own behaviour while helping them teach others how to self-regulate. By recognizing early warning signs of potentially violent behaviour, educators can proactively intervene using de-escalation techniques and positive behaviour supports.Their training is designed for classroom, clinical, and administrative personnel, and The Mandt System also encourages involving students and their families. The Mandt System’s programs help school divisions develop the skills needed to build healthy relationships, understand the impact of trauma on behaviour, and enhance interaction strategies for all students, including those at risk of disruptive or violent behaviour.With the rise in incidents and intensity of violence in schools, prevention is key. The Mandt System’s primary goal is to create safe, caring school environments by fostering positive school cultures where both students and staff can thrive.

• Provide guidance and support to international students throughout their academic journey• Develop programs or initiatives to help international students acclimate to the local culture and community• Collaborate with JISU (Student Union) to organize cultural events or activities• Act as a liaison between international students, faculty, and administrative staff• Disseminate relevant information to international students, such as updates on policies, events, and resources• Provide support in crises or unexpected challenges faced by international students• Foster relationships with external partners, such as embassies, consulates, and community organizations, to support international students• Develop and organize orientation programs for new international students to familiarize them with campus life, resources, and essential information• Manage budget allocations for international student services, ensuring effective use of resources• Stay informed about best practices in international student services through professional development and networking

• Teach participants to identify people with thoughts of suicide and connect them with life-saving intervention resources within the community (suicide awareness workshop) • Support and play the role of a Community Resource Support (CSR) when needed

• Apply knowledge of personal and societal stigmas that impact views on suicide and interventions• Provide guidance and suicide first aid to an at-risk person in ways that meet their individual safety needs• Identify the key elements of an effective suicide safety plan and the actions required for implementation • Demonstrate the value of improving and integrating community suicide prevention resources• Educate on important aspects of suicide prevention including life-promotion and self-care

• Educate audiences on the importance of mental health awareness and destigmatization of mental health issues• Provide practical tools and strategies for managing stress, anxiety, and other mental health challenges• Share personal experiences and insights to create a supportive and inclusive environment for open discussions on mental health• Empower individuals to achieve personal and professional goals through tailored coaching sessions• Foster confidence and clarity in decision-making processes, leading to enhanced self-esteem and resilience• Emphasize the power of a positive mindset to help clients overcome challenges, fostering resilience and proactive problem-solving for personal growth and development• Host public and private workshops for ASIST (Applied Suicide Intervention Skills Training) and safeTALK (LivingWorks Education)• Offer virtual appointments for Life & Career Coaching (message for more information)

• Maintained online advocacy chat services, emails, and consultations to service providers; this included providing support, information, referrals, written communications, and distributing of support information and resources• Provided tenancy and income support services training online and in person for the service providers and clients• Maintained and developed working relationships with the Ministry of Social Development and other human-serving organizations• Supported drop-in clients with completing income assistance applications, self-report with PWD applications, and monthly reporting

• Developed and facilitated online and face-to-face workshops for newcomers and multi-barrier youth with a focus on workplace integration, job search, employability skills, mental health, and life skills• Supported and referred clients to access all relevant resources• Assisted clients through one-to-one coaching with resume writing, job search techniques, labour market information, career planning materials, assessment tools, workshops, and other relevant job search resources• Maintained regular contact with the client to support, motivate, and monitor the client’s progress• Provided Job Sustainment Services, to any client who achieves either Employment, Sustainable Employment, or secures Community Attachment• Ensured that all required documentation is in place to support the start and completion of the agreed-upon intervention• Assisted with program marketing and participant recruitment and collaborate with the program team to create a calendar of events and activities, including guest speakers• Experience working with various government-funded programs such as SEED Youth Employment Program, CAVE Youth Employment Program, and Reboot Plus

• Collaborated with youth clients to create tailored Action Plans, providing guidance on resume development, cover letters, and offering comprehensive career advice• Operated within the WorkBC framework, with a focus on assessing client tiers and maximizing tier revenue for optimal program utilization• Conducted Multi-Dimensional Needs Assessments and Formal Needs Assessments using various assessment tools to better understand clients' unique requirements• Developed and monitored Return to Work Action Plans in coordination with clients, ensuring a structured approach to achieving employment goals• Maintained responsibility for reporting client progress and milestones through the Integrated Case Management (ICM) database, contributing to transparent and accountable record-keeping• Monitored tier numbers and client maximum averages, ensuring compliance with program guidelines and optimizing client outcomes• Ensured file consistency to meet government audit requirements, adhering to established standards and regulations• Scheduled clients for workshops and monitored attendance, actively engaging participants in relevant skill-building activities• Worked within government compliance regulations, staying updated on policies and procedures to ensure program adherence• Assisted participants in accessing various funding opportunities, including Training, Self-Employment, Short-Term Training, and Wage Subsidy programs, to support their career development• Connected clients to employment programming through the WorkBC Employment Services Centres, Satellites, and Partners, fostering a seamless transition to available resources and opportunities

• Coached, supported, and developed partnerships with both graduate and currently enrolled students, fostering a positive and collaborative learning environment• Enhanced the student experience during their academic journey, ensuring students stayed on track for successful program completion and post-graduate employment• Assisted students in preparing for their job search through mentoring, coaching, and facilitation activities, equipping them with the necessary skills for a successful transition to the workforce• Built and nurtured relationships with employers and the local community, establishing strong connections to benefit both students and the broader community• Created robust campus marketing platforms, facilitated job lead generation, conducted graduate interview preparation, and cultivated employer partnerships to enhance opportunities for students• Developed a strong brand presence in the community, recruiting employer interaction through graduate interviews and employer presentations, thereby bridging the gap between employer needs and employment opportunities for our graduates• Played a key role in closing off files, updating student statuses, and issuing official transcripts and diplomas, ensuring accurate and timely record-keeping• Trained healthcare students and certified them in ASIST (Suicide Intervention Training) as per Living Works standards, contributing to the overall well-being and preparedness of students in challenging situations

• Instructed the Career Development and Management Course, providing students with valuable insights into effective career planning and management strategies• Taught orientation week sessions for new students on a monthly basis, facilitating their smooth transition into the academic environment• Maintained up-to-date labor market information in areas where Sprott Shaw College offered training, ensuring students received relevant and current insights• Created and maintained a comprehensive campus job board by actively reaching out to employers, monitoring want ads, and participating in community events and organizations• Promoted the “Hire our Grads” link from the company website to all employers posting job leads, fostering connections between graduates and potential employers• Followed up, documented, and verified the employment status of all graduates until successful employment was obtained, providing ongoing support throughout their job search journey• Conducted in-person interviews with students to offer guidance on resume building, interview techniques, and other career-related topics• Assisted students with student loan repayment procedures, ensuring a smooth and informed process• Developed and maintained a comprehensive database of graduate employment activity for assigned graduates, tracking their professional progress• Generated monthly employment statistics reports for each campus as assigned, contributing to data-driven decision-making• Prepared for graduation ceremonies, ensuring a seamless and memorable experience for graduates and their families• Offered assistance with administrative tasks such as filing, photocopying, inputting grades, answering phones, and other responsibilities, contributing to the overall efficiency of campus operations

• Delivered exceptional customer care to companies associated with UniFirst, ensuring positive interactions and addressing inquiries effectively• Conducted data entry, filing, and performed general administrative duties to support the efficient operation of UniFirst's administrative processes• Managed accounts receivable responsibilities by making daily calls to companies, ensuring timely and accurate follow-up to maintain up-to-date accounts• Answered phone calls promptly, addressing inquiries, providing information, and maintaining a professional and courteous demeanor in all interactions• Played a key role in maintaining organized and up-to-date records through effective filing systems, contributing to overall administrative efficiency• Demonstrated a commitment to accuracy and attention to detail in data entry tasks, supporting the integrity of financial and customer information• Collaborated with team members to ensure seamless communication and coordination in administrative support functions• Contributed to a positive and collaborative work environment through effective teamwork and communication• Actively participated in additional administrative tasks and projects as needed, demonstrating flexibility and a proactive approach to supporting the UniFirst team