Ux Researcher
Current• Conducted a web audit alongside researchers and a product manager for a tutoring and mentoring website.• Conducted a series of user interviews and usability tests across 16 participants to understand the users’ needs and usability issues, to assessease of navigation, and review content organization and clarity for an improved end-to-end user experience.• Analyzing user feedback to identify areas for improvement, providing insights and recommendations for further improvements to enable theclient to improve the user experience and remediate across the key eight associated challenges (i.e., content clarity).• Presented a competitive analysis report to provide a comprehensive list of business insights and specification enhancements identified viabenchmarking other competitors’ best practices (i.e., improve information architecture) to stakeholders.