Ashnit Kumar Email & Phone Number

Suva, FJ

Suva, Central, Fiji

• Team Leadership: Lead and manage the customer billing team, ensuring optimal performance and efficiency among team members.
• Policy Development: Spearhead the creation and implementation of comprehensive billing policies and procedures, encompassing billing schedules, payment arrangements, and protocols for handling overdue payments.
• Data Analysis: Conduct in-depth analysis of billing data to pinpoint trends and potential issues that could impact the accuracy and punctuality of customer billing.
• Cross-functional Collaboration: Collaborate closely with various departments, such as customer service and technical support, to swiftly address billing disputes and attend to customer concerns.
• Regulatory Compliance: Ensure strict adherence to relevant regulations and laws governing customer billing, encompassing privacy regulations and consumer protection laws.
• Stakeholder Engagement: Foster and maintain robust relationships with key stakeholders, including customers, vendors, and regulatory bodies.

Suva, Central, Fiji

• Spearheaded digital transformation: Led the implementation of the WAF eServices Portal, enabling customers to apply for services online and through the WAF App, increasing accessibility and convenience by 70%.
• Modernized billing: Collaborated with Gentrack NZ to upgrade the WAF Billing System, resulting in a cloud-based solution for improved customer service, cost reduction, and data utilization (reduction in errors by 85%).
• Enhanced payment options: Led the re-engagement of Post Fiji and partnered with SOLE Fintech, expanding bill payment channels and simplifying the process for customers (increased coverage by 15%).
• Strengthened customer focus: Spearheaded the review of the WAF Customer Charter 2023-2025, collaborating with cross-functional teams to refine customer service standards and improve satisfaction to 90%.
• Effective leadership: Managed diverse teams across departments (Debt Management, ICT, Legal, Corporate Communications) ensuring seamless collaboration and successful project completion.
• Executive engagement: Secured leadership support by effectively communicating project benefits and garnering resources for optimal execution.

Central, Fiji

Suva

• The Database Administrator works closely with General Manager Customer Services, Team Leaders and other Supervisors/superiors for the continuous improvement and administration of the Gentrack billing system. The DBA.
• Maintaining system standards.
• Run scheduled reports and create reports as needed by management.
• Researching for system administration tasks.
• Responding verbally or in writing to inquiries, complaints or problems providing information requiring comprehensive knowledge of the system.
• Performing daily system monitoring, daily backup operations and changing user accounts as per request.

• Manage the customer billing team and ensure that all team members are performing their duties efficiently and effectively.
• Oversee the development and implementation of policies and procedures related to customer billing, including billing schedules, payment plans, and late payment fees.
• Monitor and analyze billing data to identify trends and issues that may impact the accuracy and timeliness of customer billing.
• Work closely with other departments, such as customer service and technical support, to resolve billing disputes and address customer concerns.
• Ensure compliance with relevant regulations and laws related to customer billing, including privacy laws and consumer protection laws.
• Develop and maintain strong relationships with key stakeholders, including customers, vendors, and regulatory agencies.

Suva, Central, Fiji

• This role is responsible for gathering, processing, analyzing, and interpreting business data that assists the General Manager Customer Service with increasing service level, revenue, customer satisfaction, customer.
• Effective collaboration with internal and external customers ensured to thoroughly understand information needs and functional requirements
• Appropriate responses to effectively address emerging trends recommended for implementation
• Technical solutions to address business challenges developed
• Thorough understanding of WAF customer and business needs ensured
• Well-informed technical solutions to enhance efficiency within the Customer Service function delivered o Technical solutions effectively supported by robust business information gathering and analysis including.

Suva, Fiji

• Compiled and analyzed data and reported on recruiting metrics.
• Maintained accurate and current employment records for all positions and team members.
• Identified effective recruiting strategies to deliver qualified candidates for hiring consideration.
• Met with new hires to conduct orientation and on-boarding sessions.
• Filled vacancies with top candidates by developing targeted recruitment strategies, vetting applicants and onboarding new employees.
• Managed the onboarding of new employees, including processing paperwork, conducting orientations and providing information such as compensation, benefits and the opportunities for promotion.

Suva, Fiji

• Planned, administered and controlled budgets for contracts, supplies and equipment.
• Expressed ideas clearly in written and verbal correspondence and shared information with personnel and external stakeholders.
• Prepared and reviewed operational reports and schedules to establish accuracy and efficiency.
• Conducted classes to educate staff members on corporate procedures.
• Adapted to business' administrative needs to facilitate productive workflow.
• Generated routine and one-off presentations, agendas and reports.

Suva, Fiji

• Followed escalation procedures to facilitate resolution for complex support issues.
• Determined charges for services requested, collected payments and arranged for billing.
• Interviewed customers to assess needs and enter call information into account management system.
• Followed established procedures and reported malfunctions to keep call center equipment operational.
• Verified customer information prior to addressing account issues to support system security.
• Received incoming calls, accessed customer account information and provided accurate and updated answers to all inquiries.

Suva Fiji

IT Support, New Improvements, Network Troubleshooting

Diploma In Accounting Studies, Accounting Technology/Technician And Bookkeeping

Bachelor Of Information System, Information Technology

Certificate In Foundation Studies, Art/Art Studies, General

Fiji School Leaving Certificate, Art/Art Studies, General

Activities and Societies: Senior Chess Club

Completion Of Primary School

Education record

Activities and Societies: Singing, Religious dance Club, Regional athletics team

Education record