Research Center

As a service Manager handle 10 branch office and 22 iBASP in UP. Meeting with dealers, partners and resolve theirs issue regarding sales & services of our products. Also motivate our team member and resolve their technical problems. Also provide better service support to our Warranty Customers. Planning & Setting up IT Infrastructure for both Sales and Services. Training & Implementation of our products . Handling team of approx 30+ subordinates. Handling Customers End as well as Distributor Level escalations. Monthly Audits of Authorized Service Centers, Dealer visits for improvement in service & operation according to their feedback. Managing the monthly debit note of service centers.In sales do the review meeting with sales persons, receive daily updates from sales persons, Identifying prospects.

As a Manager taking care of HCL project of East UP region. Handling and managing the daily office operations and escalation of customers. Handling team of approx. more than 26 subordinates. Also taking care of PNB ATM project of West UP and Uttaranchal region with team of 19 Supervisors with 30 technicians.

As a ASM taking care of Gujarat region. Handling 21nos ASP of Maxx Mobile. Responsible for all service & operation related issues of the region. Handling Maxx Mobile Authorized Service centers. Audits of Authorized Service Centers. Taking care of pending & repaired sets jobs. Analysis of repeat repair sets jobs. Inventory of service center’s stocks parts & customers sets. Responsible for warranty & out of warranty parts & claims of service centers. Responsible for service centers account block & credit limit calculation. Responsible for customers & Dealers escalations regarding service & operation. Dealer visits for improvement in service & operation according to their feedbacks.

As a ID Manager taking care of Agra region HP operation. Handling and managing the daily office operations and escalation of customers. Handling team of approx. 22 subordinates. In HP operation giving warranty support of Laptop, Tab & smartphone, Desktop and Printers.Taking care of training, escalation, weekly meeting with our partners and dealers, etc.

As a service Manager handle 7 branch office in UP and Uttaranchal. Meeting with dealers, partners and resolve theirs issue regarding services of our products. Also motivate our team member and resolve their technical problems. Also provide better service support to our Warranty Customers. Planning & Setting up IT Infrastructure for both Sales and Services. Training & Implementation of various Companies’ facilitated process management software’s namely Support Trackers & SAP for Service. Handled team of approx. 25 subordinates. Handling Customer End as well as Distributor Level escalation for Third Part Products brands as ASUS ( Tab / Mobiles ) , CREATIVE, FOXCONN, FUJIFILM, STRONTIUM, EDIFIER, and MICROSOFT HARDWARE.Meeting with our business partners and dealers, resolve their escalation, organize training for our office staff, and technical help .

As a Team Leader I take up the coordination tasks like coordinating meetings of Client and staffs. I am also responsible for maintenance of daily office operations and escalation of customers. Also provide better service support to our IMS Customers as well as Warranty Customers (HP, IBM, SUN). Also provides Technical Support to our Team members for resolve issues related to Hardware and Software. Products majorly include Servers,Laptops, Computers(HP&IBM), Huawei & Motorola mobiles. Taking care of all technical issue and resolution. Handling escalation and provide support to our engineers and office staff.Meeting with business partners and dealers.

Handled banking and non banking servers, technical issues, and telephonic technical supports.