Ashok Chhetri Email & Phone Number

Handle overall F&B operation of Restaurant / Lounges and implement measures for enhancing operational efficiency & elevate resource optimization.Responsible for client relationship management to assure satisfactory service and speedy problem solving, report on the daily developments & activities of F&B operation to the Managers.Planning framework for the handling the management of material, service, information and capital flows including the increasingly complex information, communication and control systems required in today's business environment.Working closely with team and wait staff to educate them on current wine / beverage trends and effectively promote them.Responsible for handling different cuisine and active operations, including inter departmental coordination, logistics of supplies quantitatively and qualitatively and exercising cost controls.

To implement the consistent delivery of superior customer service through the Customer Service Programme.To be aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits.Inspect the Restaurant prior to each service and ensure that guest specification and service standards are met at all times, i.e., cleanliness, preparation of mise en place. To hold daily pre service briefings with the team to review the daily operation, a and discuss past performances that can be improved

Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved• Effectively manage the restaurant in the absence of the Restaurant Manager• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the hotel.• Implement new company policies and procedures by developing plans and instructing staff• Provide direction to shift leaders, and staff to achieve restaurant goals• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness• Solicit guest feedback to understand the needs and wants of customers• Train and coach staff on guest services principles and practices• Follow the Hotel policies and procedures, including those for cash handing and safety/security• Monitor and maintain the Micros POS System• Assist in new menu implementation• Develop and implement creative solutions to areas of improvement• Assist in conducting staff and daily pre-shift meetings• Assist in any areas of the restaurant when staffing constraints require• Identify employee weaknesses and retrain as necessary

Bahrain

Trains, supervises, counsels, and participates in the evaluation of Restaurant staff employees for the efficient operation in the Restaurant. Directs staff in their work assignments.Responsible for ensuring that Restaurant complies with sanitation and safety standards for Guests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.Manages and monitors product quality and guest satisfaction in the Restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications.Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.Documents inventory forecast usage and monitors supply so that the Restaurant is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.

Qatar

Duties & Responsibilities: Manage an efficiently operated restaurant service shift that is in accordance with the agreed standards and regulations. Ensure all guests are welcomed in a polite and friendly manner and receive the utmost attention at all times. Ensure all guests receive their drinks and food as requested. Responsible for all service preparations before, during and after the service. Ensure minimum wastage, breakage and spoilage. Maintain the cleanliness of all equipment used during shifts. Maintain cleanliness of the restaurant and stores to Health, Safety and Hygiene standards at all times. Through good teamwork ensure the day-to-day operations run smoothly and efficiently, in line with Company standards, and with obvious attention to detail. Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents. Maximise revenue and increase average spend per person through up selling.

Pune Area, India

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Pune Area, India

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