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- Lead technology innovation- As Lead for OpenText Exstream Dialogue product, responsible to deliver personalized communication to members.- 430 Million+ communication delivered per year via multiple channel- Delivered an award winning communications for Medicare and Medicaid members

- Manage OpenText Exstream Dialogue vendor relationship and single point contact for OpenText account manager. - Manage the stakeholders involved in all phases of the projects such as business owners, IT owners, test team, offshore vendor team and print vendors. - Presented about CCM products overview to senior executive leaders in multiple occasions