• Leading workforce management function of a large-scale business operating across a geographically distributed network of services including offshore locations.• Managing forecasting, labour cost management, workforce optimisation and mobility using multiple Industry standard tools and practices.• Developing HR/WFM dashboards and reports for senior leaders across the organisation to drive strategic business decisions• Strategizing and managing Workforce optimization (fit-for-purpose workforce) by right sizing team, optimizing labour pyramid, migrating to offshore, engaging automation methods, engaging flexi- workforce (casual and contractors) against forecast variations.• Partnering and Managing workforce planning and execution in various size business units and Industries (IT, Healthcare, Insurance, Manufacturing, Banking & Finance, Mining Sector etc. and various technical offerings- BPS, Service desks, Data Analytics, Microsoft, Oracle, SAP, Service Now, ITO, Cloud, Cyber Security, Consulting etc.)• Proven ability to manage change in a complex and often challenging work environment.• Managing small to large Workforce Integrations as a result of various M&As.• Partnering with consulting firms (e.g. PwC, Mckinsey) for corporate transformation and workforce optimization strategy.• Management of overall team responsibilities, workload, including quality assurance, across all the Workforce Planning functions – Forecasting/Demand Management, Scheduling/Resourcing, Budget & Capacity Planning• Strategizing to manage workforce variations aligned with Revenue forecast to maintain profitability including tracking and reporting. • Identifying, deploying and managing Workforce management tools.• Partnering with Legal team for labour laws and regulations.

Account P&L and Service Delivery ManagementService Delivery and SLA management Managing forecasting, labour cost management, workforce optimisation to optimize account profitabilityStrategizing and managing Workforce optimization by right sizing team, optimizing labour pyramid, migrating to offshore

Partner with regional leadership in setting up the vision and direction for expansion and account profitability utilizing entire suite of company IT solutions for current account relationships in the region. Impact customer IT strategy and providing value vide articulating innovations and growth opportunities for customers and the company.Partners in the sales cycle from start to finish for delivery of customized solutions with blended right shore mix across services/offerings to large and/or challenging prospective clients to meet annual new business revenue and profitability target for the region.Partner in addressing complex client business problems through positioning the right offerings/services and develop a compelling value proposition including right shoring for our solution based on a solid business case and its overall impact on the client's needs as well as company goalsManaging forecasting, labour cost management, workforce optimisation and mobility using multiple Industry standard tools and practices.Strategizing and managing Workforce optimization by right sizing team, optimizing labour pyramid, migrating to offshorePartnering and Managing with account and Industry leads for labour cost optimization and profitability improvement Partnering with consulting firms for account transformation and workforce optimization strategy.Strategizing to manage workforce variations aligned with Revenue forecast to maintain profitability including tracking and reporting.

Leading service delivery of Platform service which includes Windows, VMware, Unix, Storage, AS400, Backup; Remote monitoring System; Citrix Support.IT Operations management, managing the delivery of the services from various technology teams.Alignment of IT services to client strategy; CSC Global practices and meets contractual obligations.Ensuring SLA/OLAs are met and customer is delighted with CSC services.Engaging with account team and leadership for strategy, complex problems and solutions.End to end IT budgeting, Forecasting – managing variances; controlling cost and overall management of P&L for cost effective and efficient service delivery to clientMonthly forecasting; review of Revenue & Cost and analysis against budget and forecast to keep the profitability on target.Consult with business to ensure that budget adjustments are made in accordance with program changesProvide advice and technical assistance with cost analysis, fiscal allocation, and budget preparation.Account level Workforce Planning, labour cost management and optimisation Strategizing and managing Workforce optimization by right sizing team, optimizing labour pyramid, migrating to offshorePartnering with account and Industry leads for account transformation and workforce optimization.Strategizing to manage workforce variations aligned with Revenue forecast to maintain profitability including tracking and reporting.

Single Point of contact for CSC India services and Responsible for overall service delivery, operational improvement from multiple MCS product lines (Wintel, Back up, Storage, Unix, Mainframe & DBA.(Team size around 250 Professionals supporting multiple Global Accounts),Responsible for Projects delivery from offshore and ensuring the projects are delivered in timely fashion within the assigned budget. Ensuring resource allocation, achieving project milestones and Quality of project delivery.Point of engagement for continued offshore planning and pipeline. Overall management and monitoring of MCS teams using metrics that ensure service delivery at the desired level of quality, cost and profitResponsible for ensuring contractual obligations, SLA/OLAs compliance, maintaining QOS, Continuous improvement and defining KPIs for the teams, KPIs for service delivery and regular reporting for the same.Meeting Billing & Financial targets, developing control, measurement mechanism for the same.Engagement in client satisfaction surveys and defining SIPs on client feedback on services and project delivery.Account level Workforce Planning, labour cost management and optimisation Strategizing and managing Workforce optimization by right sizing team, optimizing labour pyramid, migrating to offshorePartnering with account and Industry leads for account transformation and workforce optimization.Strategizing to manage workforce variations aligned with Revenue forecast to maintain profitability including tracking and reporting.

 Responsible for managing multiple teams located at multiple locations, providing overall service delivery of Server support (Hardware & OS – Windows NT/2003/2008 Servers, Virtualization environment & Citrix) to multiple Forbes 500 clients in the region of Australia, UK & Americas. Responsible for ensuring 24x7 support for around 2000+ servers running various applications hosted at the CSC Data Centres as well as client locations across the globe Managing a team of around 50 personnel providing IT Systems support to various Forbes 500 clients. Responsible for Team building, conflict management, reward & recognition, career development, identifying training requirements, arranging technical & soft skills training from internal training Department and Vendors. Developing Team KRAs, providing regular feedbacks for continual career development and performance improvement & managing performance appraisals Ensuring SLA requirements are met with by the team in a 24x7 environment for 2000+ servers hosted in CSC Data Centres as well as in remote customer locations.  Experience for various in-house and external audits for Quality standards. Formulating and taking corrective actions on Customer surveys. Providing support for new business, bid process like RFP, Due Diligence, preparing case studies and capability presentations.

 Managing large IT Infrastructure support of Global accounts consisting multiple domains and Sites containing Windows NT/2000/2003/2008 servers running various services (ADS, DNS, DHCP, WINS, IIS, SQL, Exchange etc.) and third party applications. Leading virtualization projects (Moving Physical servers to VMs) mainly using VMWare ESX. Identifying the perquisites and feasibility of server virtualization.