Profile- Highly accomplished Technology Senior support manager, IT Risk Management, and IT Business Continuity expert with 20+ years of technical expertise, specializing in team building and management for strategic and efficiency projects. Proficient in ITIL framework processes.• Confident leader overseeing complex, multi-disciplinary projects end-to-end, managing SLA and risks, budgets, and effectively communicating goals to stakeholders.• In-depth knowledge of IT operations, system architecture, workflow, tools, and techniques to enhance support standards, monitoring strategies, and business processes.• High performer with excellent interpersonal and problem-solving skills, adept at managing cross-functional teams to achieve organizational objectives.• Demonstrated analytical approach to evaluating incidents and problems, effectively conveying complex technical information to diverse audiences.• Excellent knowledge in the Private Banking domain and Wealth Management, providing support for High Ultra net worth clients.Professional Skill Set• Incident & Problem Management• Change Management• Project & Program Management• Business Continuity Management• Stakeholder Management• Budget Management• Vendor & Contract Management• Process Improvement• Problem Solving & Metrics• Proactive Monitoring & Reporting• Strategic IT planning• IT Audit, Risk & ControlTechnical Skills Set• Operating Systems: Proficient in Linux, Solaris, Windows. Experienced in managing Oracle and SQL server databases.• Scripting : Hands-on expertise in Unix Shell, Windows batch, and PowerShell scripting.• Software Development Lifecycle: In-depth understanding of the SDLC, including both Waterfall and Agile methodologies.• Version Control: Practical experience with Subversion and GitHub.• Project Management: Proficient in JIRA, Confluence, and Microsoft Project.• Job Scheduling: Practical experience with Tivoli, Autosys, and Control-M.• App & Web Servers: Competent in Apache Tomcat, IBM We sphere, Weblogic, and IIS.• CI&CD Tools: Practical experience with Jenkins, UDeploy, Puppet, and Ansible.• Monitoring Tools: Proficient in Splunk, ITRS Geno's, Tube Map, and Datadog.• Other Tools: Familiarity with TOAD, Putty, and ITSM tools like HP Service Manager, Service Now, BMC Helix, and Tivoli.Professional Certifications & Achievements• ITIL v4 Specialist - Create, Deliver & Support, High Velocity IT.• ITIL v4 Strategist - Direct, Plan & Improve • Cyber Security - Tactical Cyber Wargame• Project Management Professional