Global Technology Solutions and Transition Leader• Working as global IT solution leader in Finance and Accounting vertical, designing end to end solutions for the global customers. Work closely with the business development teams, responsible for managing and reviewing customer IT proposals, RFI/RFPs and contract negotiations• Design, setup and manage global data and voice networks, telecom and applications virtualization infrastructure• IT Program management for strategic customers, leading their process transition / migrations to Genpact global service delivery centers• Techno-functional lead for various Finance and Accounting business transformation initiatives• IT infrastructure and applications design, setup, implementation, testing and rollouts with appropriate risk controls throughout the project• Design and implement service delivery, information security and Business Continuity (BCP) solutions for the customersIT Operations Leader• IT leader for multiple global customers across domains (CPG, Pharma, IMS, Banking & Insurance), responsible for their end to end IT infrastructure and business applications used in delivering Finance and Accounting services• Responsible for managing 24x7 IT operations of various clients, ensuring stable technology environment to meet committed business SLA to the customers• Design and implement business Continuity (BCP) & disaster recovery (DR) solution of infrastructure and application. Organize periodic hot and cold tests for client team review• Security and compliance lead ensuring compliance to corporate Info-sec guidelines and implementation of client specific security controls. Manage internal and external security audits for process specific certifications • Budgeting, capacity planning and forecasting on technology requirements

• Managed complete IT Infrastructure and Operations team for Telecom, Network, Voice, Systems and Applications to run 24x7 IT operations.• Business process transition to India service delivery center and maintaining smooth day to day operations. Key member of PMO and IT Projects transitioning team.• Responsible for IT communication between internal and external customers and ensure good quality service delivery to meet the set delivery benchmarks.• Responsible for site readiness and knowledge transfer/process handover of various new projects to the steady state operations.• Acting as Security office for ISO27001 and SOX surveillance audits• Design, implement and own the IT Operations Manual, defining IT control Policies and Procedures in accordance to the various Security audits. Ensure compliance to IT Operations framework, best IT practices and change control procedures etc.• Procurement, negotiation and maintenance of hardware and software infrastructure for technology service management and delivery. Co-ordinate with vendors for service sustenance of the Technology infrastructure and reviewing their SLA’s.• Defining portfolio for IT support team and doing their performance appraisals.

Responsible for setup and managing the telecom infrastructure