1.Provided real time support to staff with technical issues on conference and video calls2.provided accurate and detailed diagnostic and troubleshooting information over the phone and via web chat.3.Installed operating systems and configured business applications to support business overhaul4.Utilize root cause analysis to diagnose and troubleshoot commonly re occuring issues.5.Utilized a solution-focused approach to resolve and clear customer ase efficiantly.6.Communicated… Show more 1.Provided real time support to staff with technical issues on conference and video calls2.provided accurate and detailed diagnostic and troubleshooting information over the phone and via web chat.3.Installed operating systems and configured business applications to support business overhaul4.Utilize root cause analysis to diagnose and troubleshoot commonly re occuring issues.5.Utilized a solution-focused approach to resolve and clear customer ase efficiantly.6.Communicated efficiently with technical support teams to resolve escalated issues swiftly and effeciently.7.Supported junior staff members through informal on the job training and supervision.8.Meet all reporting targets,deligetly maintaining files from CRM. Show less