Branch Operations Manager
Current
Tirupathi
Managing various operations entailing saving bank accounts, current accounts, term deposits, cash management, remittances, bill collections, clearing (Inward, Outward and ECS), etc. Handling the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Having complete knowledge on functional process of payments and clearing system. Identifying the problems arising while using Mobile banking and Internet banking and resolving the queries. Coordinating with internal and external team members for resolving issues in mobile banking and payment clearing systems Coordinating with internal, external & regulatory audit / inspections; evaluated internal control systems / procedures with a view to highlight the shortcomings. Handling entire branch banking operations and efficient handling of Technical queries such as Router Problems, LAN Set up, etc. Handling of both Outstation and Foreign cheques Issue of Bank Guarantees Filing of Quarterly Returns(TDS) Processing and documentation of LoansClient Relationship Management Building and maintaining healthy business relations with clients and ensuring high customer satisfaction matrices by achieving delivery & service quality norms. Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms with minimum TAT.