 Worked directly with management to brainstorm, discuss strategy and mitigate customer issues. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Built loyal account base and long-term business relationships with [HDFC] accounts. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Evaluated suppliers by assessing… Show more  Worked directly with management to brainstorm, discuss strategy and mitigate customer issues. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Built loyal account base and long-term business relationships with [HDFC] accounts. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Generated operational reports for management on monthly schedule. Supervised operations team to support operational excellence and excellent customer service. Ability to convince customer with cross sell & up selling on required needs Courier guidance with end services until products delivered to customer Perform day to day activities of the process. Determine logical flow though analytical skills. We will endeavor to address and resolve customer concerns. Will make every effort to investigate and resolve customer complaint providing with an appropriate response If customer not happy with the services provided he can escalate the case to the Escalated Customer Resolution Team who will undertake a re-investigation. We Escalated Customer Resolution Team is trained and experience in dealing with escalated complaints. Maintaining process flow and ensuring updates shared everyday Responsible for answering team questions and providing guidance to team members. Deal with new customers and handling them by providing good care, fast service and real time problem solving to ensure good quality of services Negotiate with suppliers and get stocks to warehouse with intact condition’s Complete the payment process upon receiving an invoice Vendor- Shopper Stop, Lifestyle, Reliance, Mainland China, Qwik Cilver, Joyalukkas, Big Bazar, Arvind Brand, Show less

 Assisting customer who seeks to purchase online (catalogue Business) Ability to convince customer with cross sell & up selling on required needs Courier guidance with end services until products delivered to customer Perform day to day activities of the process. Determine logical flow though analytical skills. We will endeavor to address and resolve customer concerns. Will make every effort to investigate and resolve customer complaint providing with an appropriate… Show more  Assisting customer who seeks to purchase online (catalogue Business) Ability to convince customer with cross sell & up selling on required needs Courier guidance with end services until products delivered to customer Perform day to day activities of the process. Determine logical flow though analytical skills. We will endeavor to address and resolve customer concerns. Will make every effort to investigate and resolve customer complaint providing with an appropriate response If customer not happy with the services provided he can escalate the case to the Escalated Customer Resolution Team who will undertake a re-investigation. We Escalated Customer Resolution Team is trained and experience in dealing with escalated complaints. Show less