Salesforce Customizations using the declarative tools.

Responsible for customizing and maintaining applications such as Salesforce and Gainsight.Integration of Salesforce with applications like Marketo, Allbound, Crossbeam, Zendesk, Fusebill, Nudge, PandaDoc, Salesloft, LinkedIn Navigator, Engagio and Domo.

• Customization and Configuring of Salesforce.com.• Gathering and Documenting of software enhancement requirements, after careful analyzing of the feasibility, impact of implementation and submitting for approval.• Communicating the business requirement of complex projects with the partners for implementation and following thorough the development process to update the management on regular intervals.• Analyzing and implementing software development request from different departments like Sales, Marketing, Finance and Support.• Integrations of other applications with Salesforce.• Preparing Training documents & Manual for Users for new features available and integrations.• Creating workflows, Processes, Flows, Visualforce pages when required.• Responsible for change management.• Suggesting efficient process to the Sales teams to improve the efficiency of the application by suggesting ways to improve the existing difficulties.

• Implementation of Salesforce.com.• Responsible for (Salesforce/Microsoft Dynamics CRM 2013) application development for the entire organization.• Responsible for data migration from Microsoft Dynamics CRM 2013 to Salesforce.com using Apex DataLoader.• Customization and Configuring of Salesforce/Microsoft Dynamics CRM 2013.• Managing IS and RS solutions of Scribe integrator. Backing up of essential entities.• Implementing and integration of Pardot (Lead captured from the organisations website) to Salesforce.com and synchronizing the Leads to the database.• Integrating and understanding of organizations ticketing system and Knowledge base with Salesforce.com to create support cases through the portal.• Managing the Database.• Managing 1000+ users (Internal + Portal).• Managing different campaigns and Surveys.• Providing support to the application.• Training new users in Salesforce.com.• Building Monthly and Adhoc reports and making sure proper data is available for the sales coordinator to pull the reports.• Developing Dashboards according to the requirement of Marketing and Sales director for each sales representative.

• Migration of data between servers using File Transfer Protocol (FTP).• Updating details into the database for the client and importing it into the ERP tool.• Securing network using VPN and firewalls, etc.• Configuring DNS, WEB, Mail and File server and maintaining VoIP and network access.• Interacting with the customers to gather the requirements and to document them.• Escalating issues to next level which is out of scope and follow up till resolution.

• Developed front end software for TYCO using Salesforce tool based on customer requirements.• Configuring and customizing Salesforce/Microsoft Dynamics CRM.• Developed custom and out-of-box workflow's depending upon the opportunities created.• Developed custom web pages to integrate CRM with Cisco Automatic call Distribution. • Handled change management for the CRM application as part of support team.• Developed dashboards as required by the clients.• Developed plug-in based on the customer requirements for Enhancements.• Developed JavaScript's to change different entities depending upon the opportunity identified.• Generated weekly reports by extracting data's from different entities using SSRS (SQL Server Reporting Services).• Member of the Protection team of Engineers and participated in brainstorming and project meetings with customers.

Gained real-time experience in the manufacturing process of PCB boards and assembling with superior guidance from the employees of the organization. The chips manufactured here are supplied to NOKIA plant present in Chennai.

• Participated in planning, configuring and installation of an new infrastructure systems.• Suggested a network design to reduce the power consumption.