Placed at Exide Life insurance as Incident Manager for EUC infra support.Handling Service Desk, Help Desk, Remote Support for day to day operations along with Incident management including people management and Asset management.

I am competent and accomplished IT professional having 16 years of experience. My years ofInfrastructure experience as gave me a solid background in how to manage teams and businessunits, so as to maximize the outputs and to meet company goals. I aim to do this by delegatingtasks appropriately among competent team members while providing necessary guidance,motivation, and necessary corrections. Aside from this, collaboration with other teams and linkbuilding are also among my priorities.

Placed at Exide Life insurance as Incident Manager for EUC infra support.Handling Service Desk, Help Desk, Remote Support for day to day operations along with Incident management including people management and Asset management.

Worked as Team Lead Projects and managing 14 projects for resource management and day to day end user support along with regular service review meeting.

EXECUTIVE SUMMARY Technically competent and highly empowered Professional offering cross-functional skills; currently spearheading functions as Server, Storage & Backup Device Support. Proven Expertise in analyzing server Hardware logs (Shell, D-SET, DSA, ADU, IML, Survey & HPS report), installation, troubleshooting and maintenance of various servers such as IBM, DELL, HP, Wipro, Fujitsu, Acer & HCL. Expertise in completing the given task with proper POA within the given time as per the customer SLA. Areas of expertise include configuring & troubleshooting of Hitachi storage AMS Series (AMS 2100 & 2500), Wipro NETSTOR, EONSTOR & PROMISE Storage. Knowledge of FC switches zoning –l1 level (Brocade, ) Knowledge of Tape library functionality and sound knowledge on backup software  Sound knowledge server virtualizations, N-computing, VMware ESXi 5.0 & V Center Configuration Monitoring Tool: Configuration and monitoring the HW alert using IBM Director and Wipro Active console.  Strong competence in installing, configuring and troubleshooting FTP, HTTP, DHCP & DNS server in windows & Linux platforms, knowledge on Active Directory ( Win2003 & 2008), TCP/IP. Proficient in remotely providing support to all customers, through Remote Tools Such as WebEx; managing Users, Computer & Groups; analyzing OS related error events & IIS related issues. Proactive and goal-oriented leader; flexible and able to adapt quickly to changing technology and needs ensuring the delivery of new, highly effective solutions on time.________________________________________Training & Certification: Diploma in Computer Hardware Engineer – TMC Computer Education, Hosur Wipro L3 server and storage certification IBM L3 server certification Completed Tandberg Tape library certification by Wipro VMware ESXi 5.0 L1 training by Wipro SNAC training by Wipro Trend Micro Antivirus Installation and configuration by Wipro