Portfolio: Loyalty ProductRole: Technical Project ManagerThe portfolio deals with delivering Loyalty to billions and billions of card members. American Express is continuously investing in Loyalty portfolio across CoBrand, Membership rewards and cash back types of cards. Loyalty comprises of four products – Account Manager, Earn Manager, Burn Manager and Loyalty Bank. All these products are heavily invested on for 100% seamless card member experience and zero downtime. Responsibility: Newly setting up DevOps on all four products and yet delivering on daily support needs. This involves: • Incident, Problem and Change management.• Technology upgrades.• Agile DevOps Model - PI Planning, Sprint planning, User story finalization and product delivery.• Tracking daily delivery and standups.• Major Incident Management handling.• Managing people and deliverables, budgeting and estimation. • Provide subject matter expertise knowledge on applications managed to ensure that any decisions taken do not have an adverse impact on business capability, application availability and regulatory compliance needs. • Provide Design and Implementation guidance to various technology partners. • Drive release and production warranty and assurance process. • Provide technology guidance to the team. • Coordinate with offshore program manager and the team make sure deliverables are done on time. • Making sure complete team adheres to company and client policies and processes. • Leadership reporting.Key Accomplishments: • End to End DevOps strategy and implementation.• IaaS to ePaaS migration - for Loyalty program manager and Loyalty Settlement component• Managing continuous technology upgrade.• Incident Portal for central tracking and seamless 60-minute communication.• Met and exceeded client and market needs by leading the efforts in maintaining enhancing and tuning complex application.• Solutions to critical PRB

Client: RBSPortfolio: Core CreditRole: Technical project ManagerThe Royal Bank of Scotland Group (www.rbs.co.uk) is one of the world’s leading financial services companies providing a range of retail and corporate banking, financial markets, consumer finance, insurance and wealth management services. RBS group operates in Europe, the US and Asia Pacific serving more than 36 million personal customer world-wide. RBS is moving 2 million customers and creating a new bank William and Glen. There are ~128 platforms and Core Credit is the most critical platform which holds and enables account opening, analyze card member/ account holders behavior, creating a reference history based on account spend transactions and adjusting borrowing limits and approving allowed limits as per card members permissible limits. It also is the most critical platform to host posting transaction function and processing reversals. Core Credit interacts with 70 different platforms and it the most complex system in RBS.Roles and Responsibility:Project ManagerClient managementEngagement managementFeasibility analysisEstimation Requirement AnalysisBusiness Process AnalysisRequirements elicitationBusiness Impact analysisProject BudgetBillingTime sheet approvalPeople managementDelivery managementEnd to End project managementEnd to End responsibility of the complete Core Credit MigrationSLA AdherenceBi-weekly health checkDefect managementOperational Plan reviewTest readiness reviewEnvironment readiness and preparation reviewDefect leakage and Defect control managerDefect aging report reviewArchitectural level supportContract renewalPerformance appraisalShift ManagementSchedule and task trackingProject/Release planningAs-Is Process Mapping and to Be Process MappingRelease ManagementStatus reporting, Tracking (at module level)Knowledge managementChange Management

Client: American Express Portfolio: USCSOT Role: Manager The portfolio deals with enhancement and maintenance of various applications servicing card, card products and insurance products belonging to the US Consumer and OPEN Technologies (USCSOT) unit of American Express. It comprises of application enhancement (small, medium and large projects), production support (event, incident and problem management) and other maintenance (preventive and adaptive maintenance) effort for mainframes to mid-range to distributed systems. This portfolio comprises of 15 different applications. The objective is to ensure that these business critical applications are maintained at maximum availability level, improved continuously, any business impacts are followed up with proper root cause analysis and permanent resolutions and any changes are governed sufficiently to ensure that application availability.▪ Responsibility:• Provide subject matter expertise knowledge on applications managed to ensure that any decisions taken do not have an adverse impact on business capability, application availability and regulatory compliance needs.• Provide Design and Implementation guidance to various technology partners.• Drive release and production warranty and assurance process.▪ Key Accomplishments:• Consistent results of efficient, quality delivery of services to client base.• Remarkable client relationship and in-depth understanding of client vision helped in formulating strategic initiatives providing annual cost benefit by merging application operation based on technology and business function.• Architectured and lead the team in redefining end-to-end balancing.• Successfully delivering projects and solutions through systems, process, project management, communication, and leadership acumen.• Lead the efforts for automating level 1 activities across applications and technologies to achieve maximum cost benefit in daily operations.

Client: American ExpressPortfolio: Communications Utility and OSBNRole: Production Support ManagerAn Enterprise component which is leveraged by almost all key business areas for communication such as letters, e-letters, email and mobile communications within American Express including New Accounts, Marketing and International. ▪ Responsibility: Managed a development team of thirteen to ensure successful delivery of small, medium and large projects. • Maintaining client relationship and business relationship.• Made sure all projects are delivered within agreed upon time along with transition to the production support team.• Made sure all documents are created and maintained in share point and support documents are provided within 90 days warranty phase.• Training new entrants and making sure application and technical knowledge transfer happen seamlessly.• Providing technology guidance.• Reporting the progress and various project specific details on a daily, weekly and monthly basis. Managed a maintenance team of six to make sure the following activities are taken to completion within contracted service level agreement: • Respond to system outages and impacts to restore normal service operations as quickly as possible and to minimize the adverse impact on business operations both batch and online• Provide problem and incident management solutions within agreed upon target times and service level agreements with the client• Provide provision of permanent fix for Incidents and Problems with high business risk• Reduction of Incidents and Problems through proactive management activities• Identification of process improvements to minimize occurrence of Incidents and Problems• Monitoring end to end IT services to ensure that defined availability targets are met• Monitoring and reporting of Application usage, using monitoring tools including the Enterprise Command Centre, to avoid impact to Service Level Agreements

Role: Software Engineer to Project Lead Client: American Express Portfolio: Communications Utility and Open Small Business Network An Enterprise component which is leveraged by almost all key business areas for communication such as letters, e-letters, email and mobile communications within American Express including New Accounts, Marketing, Credit and collections, Corporate and International. ▪ Responsibility:• Impact analysis, High and low level design, Application development, Unit testing, System Integration testing, Stress and Load testing, Defect anchor, Post install validation, Warranty support, Production support transition.▪ Key Accomplishments:• Saved $2.8 million by improving performance of batch processes and online transaction.• Developed roadmap to migrate legacy communication generation application to modern distributed platform.• Introduced double byte processing for servicing communications.• Introduced mainframe centralized communication and statement processing.• Expert in studying mainframe intensive application and creating documents for application support and enhancement.• Introduced DB2 table switch to overcome online outage.• Fine-tuned IMS online application achieving 400K$ save.• Re-Architectured batch application to bridge all application gaps and to avoid manual work.• Implemented MQ trigger monitoring.• Implemented double byte handling for the first time in Mainframe batch application.• Architectured and lead the team in redefining end-to-end balancing.• Implemented MQ message monitoring.• Awarded “On the Spot” 18 times in 8 years and “golden stamp” seven years in a row.