Ashok Pichandi Email & Phone Number

Sydney, Nsw, Au

New South Wales, Australia

- Collected and verified procurement data from multiple project sources to support informed decision-making. - Developed and delivered tailored reports in PowerBI on operational metrics of supply chain efficiency.- Analysed complex datasets to uncover trends and provide actionable insights for operational strategies. - Created visually engaging charts and dashboards using PowerBI for effective communication of data insights. - Collaborated with procurement and project… Show more - Collected and verified procurement data from multiple project sources to support informed decision-making. - Developed and delivered tailored reports in PowerBI on operational metrics of supply chain efficiency.- Analysed complex datasets to uncover trends and provide actionable insights for operational strategies. - Created visually engaging charts and dashboards using PowerBI for effective communication of data insights. - Collaborated with procurement and project departments to refine reporting needs, ensuring accuracy and identifying process improvements. Show less

Wollongong, New South Wales, Australia

- Analysed Q-flow data, identified bottlenecks, and streamlined student enrollment processes, reducing wait times by 15 minutes through a new batching system. - Extracted and analysed CRM data (MS Dynamics) to identify trends in service center operations and reported findings to senior management. - Acted as a Level 1 support expert for Moodle and UIPath, helping to automate CRM workflows - Assisted in establishing KPIs and SLAs for inquiry response times while enhancing the… Show more - Analysed Q-flow data, identified bottlenecks, and streamlined student enrollment processes, reducing wait times by 15 minutes through a new batching system. - Extracted and analysed CRM data (MS Dynamics) to identify trends in service center operations and reported findings to senior management. - Acted as a Level 1 support expert for Moodle and UIPath, helping to automate CRM workflows - Assisted in establishing KPIs and SLAs for inquiry response times while enhancing the student experience by collaborating with stakeholders. Show less

New South Wales, Australia

- Process mapped various shopping methods, such as in-person visits and online shopping, to improve the CX experience & evaluate the supply chain. - Developed automation for a research survey capturing over 100 data points and optimised data flow for machine learning-driven trend and sentiment analysis. - Automated task management for business operations using APIs, leveraging tools like Make and Monday for efficiency. - Coordinated with mystery shoppers across Australia, executing… Show more - Process mapped various shopping methods, such as in-person visits and online shopping, to improve the CX experience & evaluate the supply chain. - Developed automation for a research survey capturing over 100 data points and optimised data flow for machine learning-driven trend and sentiment analysis. - Automated task management for business operations using APIs, leveraging tools like Make and Monday for efficiency. - Coordinated with mystery shoppers across Australia, executing over 900 shopping evaluations in four days while collaborating with the sales team on lead generation processes. - Gained insights into networking and marketing strategy by working closely with CTO & COO executives in a start-up environment. Show less

Bengaluru, Karnataka, India

- Independently contributed on the migration of an IoT middleware application (Axeda to Thingworx) for seamless data integration with Oracle JDE ERP. - Performed UAT, functionality & Performance testing on IoT device as well as application throughout entire development cycle to go-live.- Involved in functionality and performance testing of Machine to Machine (M2M) devices.- Conducted requirements gathering and As Is – To Be analysis for a Java-based analytical tool, focusing on… Show more - Independently contributed on the migration of an IoT middleware application (Axeda to Thingworx) for seamless data integration with Oracle JDE ERP. - Performed UAT, functionality & Performance testing on IoT device as well as application throughout entire development cycle to go-live.- Involved in functionality and performance testing of Machine to Machine (M2M) devices.- Conducted requirements gathering and As Is – To Be analysis for a Java-based analytical tool, focusing on dashboard development for presenting patient treatment data via MV and stored procedures. - Provided technical support for the Java application, identifying potential failures and executing user acceptance testing (UAT) and functionality assessments. - Created 5 standard operating procedures (SOPs) to guide the application operations team in utilising the new middleware tool post go-live. - Analysed data requests from business stakeholders using SQL to extract trends. Show less

Bengaluru, Karnataka, India

- Managed SAP core banking servers for a UK client, handling system administration, change management, and transport deployments. - Automated maintenance downtime, reducing manual effort by 2 hours, and conducted disaster recovery drills to ensure ERP availability. - Executed four major release activities within a year, implementing core banking updates.- Trained and mentored junior analysts on operations and transport management, reducing Level 3 incident resolution time from 3.5… Show more - Managed SAP core banking servers for a UK client, handling system administration, change management, and transport deployments. - Automated maintenance downtime, reducing manual effort by 2 hours, and conducted disaster recovery drills to ensure ERP availability. - Executed four major release activities within a year, implementing core banking updates.- Trained and mentored junior analysts on operations and transport management, reducing Level 3 incident resolution time from 3.5 days to 2 days with standardised operating procedures (SOPs). Show less

Bengaluru Area, India

- Utilised Tableau and Dynatrace for application performance evaluation and reporting. - Assisted in the implementation and maintenance of an ERP application for a UK banking client, conducting quarterly homogeneous system copies of production system.- Gained expertise in SAP Note Analysis and Implementation for addressing system bugs and maintenance tasks. - Successfully executed three minor releases and one major release, deploying core banking updates to the SAP ERP system.… Show more - Utilised Tableau and Dynatrace for application performance evaluation and reporting. - Assisted in the implementation and maintenance of an ERP application for a UK banking client, conducting quarterly homogeneous system copies of production system.- Gained expertise in SAP Note Analysis and Implementation for addressing system bugs and maintenance tasks. - Successfully executed three minor releases and one major release, deploying core banking updates to the SAP ERP system. - BAU activity involved, user administration, roles testing, system checks, change implementation, system restarts, and incident resolutions. Show less

Master'S Degree, Business Analytics, Distinction

Activities and Societies: CABLE - Peer Academic Coaching and Event Coordinator for Pulse activities. University Education Committee - Post.

Bachelor Of Engineering (B.E.), Mechanical Engineering, 7.32/10

Activities and Societies: College : SRM Valliammai Engineering College - Anna University1. Founding team member SAE India Collegiate club.

Higher Secondary, Maths, Physics, Chemistry, Computer Science, 91%