 Supported Windows Desktop / Server related issues, Managed Desktop Up-gradation, Server Migration & up-gradation,  Managed FMS support staff as location-in-charge. Prepared and distributed Windows Deployment Images,  Interacted with the End-users,  Managed and supported SCCM related issues, WSUS issues Interacted, analyzed and resolved APAC Location issues,  Developed and managed IT Asset Inventory Management (Automation System). Prepared software-compliance reports and escalated non-compliance issues. Prepared GSD-reports, ADHOC-Reports. Conducted a daily meeting with supporting staff regarding unresolved issues, incomplete GSD-tickets, unknown issues or challenges, self-motivation etc.

Posted at Barat Heavy Electricals Ltd [BHEL], Sector II, Salt Lake, West Bengal, IndiaManaged & Maintained Linux Servers, windows 2003 Servers and desktops (like DC, DNS, Windows 2003 Web Server, Windows 2003 Backup Server, Linux Mail Server, Linux Proxy Server, File Server [Storage Server]).Managed and took backup User’s data with Cartridge Tape Drives as Daily, Weekly and Monthly basis with the HP open view third party software. Prepared for Restoration if any issue arises.Managed and Maintained Routers, Checking MPLS Link, VSAT Link, ISDN and Leased connection. Installed and went for troubleshooting desktop, hardware, software & network related issues. Installed & Managed Shared printers, Network Printers.Managed FMS support staff as location-in-charge, prepared and maintained the reports.