Environment - WindowsTools - SCOM 2012/2016/1801/1807/2019 operations Console, Authoring Console, Powershell, Microsoft Visual Studio 2012 Authoring Extension, Microsoft Visio, Azure Monitor (Log Analytics Workspace)Responsibilities : • Administration of the SCOM infrastructure along with troubleshooting all the issues end to end.• Monitoring Infrastructure using SCOM.• Agent Installation and on-boarding the agent to SCOM Monitoring, decommission the agent from SCOM Monitoring.• Troubleshooting the Agent related issues, MS, GW, DB, DW related issues• Perform the administration tasks from operation manager console.• Working on incidents related to Health Incidents of SCOM clients.• Providing the root cause on missing alert notification.• Add\Removing servers from maintenance mode and performing the password update rotation activities on SCOM service accounts.• Raising certificates and installing them on Management servers and Agents, taking care of Renewal of certificates.• Creating Monitor alerts and rule-based alerts in SCOM console as per customer request.• New Management pack installation and import/export the Management pack from SCOM console.• Experience in overriding the management packs.• Discovering the agents under specific class.• Using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM.• Performing the patching activity on SCOM MS and Agents every month and taking care of servers without any issues during patch window.• Experience in Migration activity from 2016 to 1801 and 1801 to 1807.• Involving in Meetings for weekly/monthly production releases.• Performing tasks based on customer/clients requests like deployment, migration, production support, releases, incident management.

Project - ITCC - Application Operations CenterClient - Humana Inc.Environment -WindowsTools - IBM Mainframes, MS SQL, Automation Anywhere, Informatica Power center, Splunk, Dynatrace.Responsibilities Improve Software reliability through the use of monitoring, alerting & documentation.Performing periodic and demand-based validation activities on site & providing various business reports to the clients.Monitoring and closing the service incidents /service requests assigned to our workgroups in ServiceNow.Monitor scheduled batch jobs and batch cycles & escalate for system related issues & Preparing the reports by PDS submission in IBM Mainframes and publish it to the clients.Building Reports through SSRS packages/Power BI.Invoke restart procedures in case of failures in the batch jobs.Preparing failure reports for Mainframe Jobs/Dollar Universe Sessions.Execute re-runs as per requested by the customer business and restart jobs according to the operation procedures.Prepare and execute SQL server reporting packages (SSRS) .Execute one-shot & collects different kinds of data from SQL Management Studio’s on SLA basis to publish weekly & monthly status reports to Business heads.Monitoring, scheduling, restarting ETL workflows in Informatica & resolving the workflow failures.Process the health reports to the clients on Daily, Weekly & Monthly basis.Monitoring Bots in Automation Anywhere Control Room. Trouble shoot bot failures & rerunning them.Monitoring pipelines in Azure storage account & supporting DH&A team.Monitoring Infrastructure using Splunk, Solarwinds & Dynatrace tools.Joining bridge calls with client and production control team for early resolution on an ongoing issue.