Project Manager
CurrentMatchmaking service- A dedicated Relationship Manager who focuses on finding you the perfect life partner Service CRM for the website Assisted and Elite Matrimony.- Responsible for increasing service scores to 73% from 54% by every quarter for supported operational areas by providing features to the matchmaking CRM.- Sourced/generated leads by active networking, making outbound calls and relationship building.- Ensured all leads and inquiries are attended to as per best customer service practices; follow up with clients on a regular basis.- Analyzed and reviewed potential business to ensure maximum profitability.- Work collaboratively with Regional Managers to assist with the generation of new business opportunities with Relation Manager CRM.- Worked closely with technical support to understand the breadth and limitations of the CRM product solutions- Facilitate Inbound call Queue for Assisted and Elite Matrimony Relation Manager team members.Autodial calling- Increased the company revenue by 12% implementing the predictive autodial and incoming calls.Payment Gateway- Bill Desk payment gateway used for payment transactions for Elite Matrimony payment page. Responsibility to enhance the payment page features like tracking/enable the elite customer payment service.Interactive Voice Response (IVR)- Handled IVR service to get better agent productivity, increase customer satisfaction and improve response time. Increase agent efficiency. Gain business flexibility. Manage Match Making customers easily on their mobile devices for Bharat Matrimony and Community Matrimony.LDAP- Common LDAP use case is to store core user identities for internal employee crm login authentication.
