Ashoke Chatterjee Email & Phone Number

Bengaluru, Ka, In

Banglore

Bengaluru, Karnataka, India

• Designed & developed courses on Hospitality Management - Food & Beverage domain.• Organized, managed, and conducted Events, Webinars & Virtual Training sessions on Wine Industry.• Customer Experience Design & Management.• Drive the execution of all learning-related audits and support operational initiatives.• Delivering the training sessions and editing the training content when needed.• Manage Process Coaching Program and ensure daily expectations are met and quality remains consistent.• Document feedback results to help the learning department identify strengths as well as areas of improvement.• Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve them.• Actively seek ongoing skill development (i.e., participating and conducting skill classes).• Soft skills and Business communication Trainer

Miami/Fort Lauderdale Area

• Envisioned and drove excellence in top-suite guest experience and relationship. • Managed travel reservations and customer expenses.• Delegating tasks to staff to ensure smooth and quality operations.• Inventory and stock management.• Conducting Team training and development sessions.• Created, implemented, and evaluated operational procedures.• Involved in development & implementation of company's SOPs.• Acted as Front Office Manager and ensured Front Office staff provide standards of service consistent with Apollo expectations.• Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment.• Great at customer service and building positive relations with guests and colleagues.

Mumbai Area, India

• Driven operational excellence in housekeeping, inventory/stock management, etc.• Upselling and revenue generation.• Responsible for team training and development.• Ensuring and providing flawless, upscale, professional and high class guest service experiences• Analyzing customer feedback and providing strategic direction to continuously improve overall rating• Ensured special guests, like disabled people, elderly, children and VIPs, receive personalized services• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns• Appraise team’s performance and produce regular reports• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

Gurgaon, India

• Coordinated and planned events and food marketing.• Involved in the design of the customer experience.• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation• Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.• Generate incremental revenue and deliver excellent guest service.• Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution• Effectively manages customer budgets to maximize revenue and meet customer needs.