Sales Process Manage the selling process to external customers, including pricing contract negotiations. Pro-actively search, qualify, develop and engage in new customer relationships. Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account less Process plans and strategies. Ensure full penetration into and mapping of customer organization. Seek to continuously improve customer satisfaction Customer Relationship Own the overall customer relationship for existing customers, as well as potential new customers Establish strong, multi-level, win/win relationships with new and existing customers (including main decision makers and influencers)Post-Sales Support Actively engage with Customer Service team to ensure customers know relevant contact points in case of service failures. Provide service support and claims resolution for extraordinary issues.