Manager-Business Development (North)
CurrentSales Process Manage the selling process to external customers, including pricing contract negotiations. Pro-actively search, qualify, develop and engage in new customer relationships. Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account less Process plans and strategies. Ensure full penetration into and mapping of customer organization. Seek to continuously improve customer satisfaction Customer Relationship Own the overall customer relationship for existing customers, as well as potential new customers Establish strong, multi-level, win/win relationships with new and existing customers (including main decision makers and influencers)Post-Sales Support Actively engage with Customer Service team to ensure customers know relevant contact points in case of service failures. Provide service support and claims resolution for extraordinary issues.
