Ashok Kunwar Email & Phone Number

Lisbon, Portugal

• Particiate in the strategic planning and execution of IT services, maintaining a robust and responsive IT environment.• Manage the end-to-end IT service lifecycle, from incident and service request management to change and problem resolution.• Implement and maintain robust security measures to safeguard organizational assets and sensitive information.• Conduct regular security assessments and audits, staying abreast of the latest security threats and industry best practices.• Oversee the integration of on-premises and cloud applications along with migration of legacy on prem services to cloud, ensuring a seamless and efficient IT ecosystem.• Implement automation solutions to streamline routine tasks, optimizing IT processes for greater efficiency.• Provide exemplary user support, resolving IT issues promptly to minimize downtime and disruptions.• Solicit and analyze user feedback to continuously improve IT services and enhance user satisfaction.

Kathmandu, Bāgmatī, Nepal

• Carry out the design, implementation and operations of a highly availableand robust enterprise IAM platform supporting World Vision International’sinternally and externally hosted business applications and online systems.Ensure deployment and continued enforcement of IAM policies, assist inintegrating business applications and resolve integration and systemissues.• Integrate cloud-based applications such as SaaS and World VisionInternational-developed workflows and mobile apps for access control viastandard Identity Federation protocols within WVI enterprise IAM platformincluding hybrid solutions.• Implement standard IAM solutions to application developers andbusiness architects. Assist developers on the integration of Internet facingand internal business applications into the standard IAM stacks to meetcurrent and future requirements of the business for User Authenticationand Access Control.• Implement business requirements for secure and ease of use applicationaccess via Single Sign On (SSO) solutions including strong authenticationand modern authentication methods for internal users.• Develop and implement processes for IAM-related auditing, reporting onaccess rights and user access management for recertification andverification of continued access. Perform security administration onvarious IAM platforms and systems, ensuring access is granted inaccordance with the information security policies, established standardsand procedures.• Maintain ICT Service Continuity measures for IAM services and proposeimprovements in accordance with business continuity requirements

Kathmandu, Bāgmatī, Nepal

• (Okta/Azure AD) Single Sign-On(SSO) administration • Desktop support for both Mac and Windows• Atlassian Administration (JIRA/Confluence/bitbucket)• Administration of Active Directory, Azure Active Directory and Office 365 suit• Provide 2nd line support for VPN, LAN, and WAN connectivity; SAN and VMWare virtual infrastructure; DNS, DHCP• Scripting and automation e.g., PowerShell• User Onboarding & Offboarding

Bhaktapur, Nepal

• Overall network management(LAN,WAN & monitoring)• ICT planning & budgeting, conducting trainings on information & data security to all staffs• Electronic data handling & storage management (NAS & SAN)• Desktop support(Windows & Mac environment)• Windows/PBX/Virtual server configuration & management• Perform data backups and disaster recovery operations• Maintain & update ICT inventory along with other documentations• Administer MS exchange, sharepoint, teams, azure AD, onedrive, MS Office applications, MFA and Office 365• SOS Children's Villages Nepal website content management • Cisco Meraki Device installation & configuration (MX-series, MS-series, MR-series and Meraki Insights)• Generating report using Power BI • Detecting vulnerability on the network & patch management accordingly• Recommend purchases and maintain all equipment hardware• Test and evaluate new technology• Set up new users accounts and deal with password issues• Prioritize and manage many open cases at one time

Tinkune, Kathmandu

• Configure Cisco, Mikrotik, Unifi routers, switches & access points.• In-depth working experience with Access Control Lists (ACL), TCP/IP, VLAN, Port Security, IP Multicast, routing and switching.• Hands on experience in network services and architectures (BGP, OSPF, DNS, DHCP, TCP/IP, VLAN, etc ).• Strong working knowledge on monitoring software like Nagios and cacti.• Proficiency at troubleshooting L2/L3 issues.• In depth knowledge in high availability computing and networking (Load balancing, DNS, DHCP).• Working knowledge of MPLS, Spanning Tree Protocol, VTP, VLAN's, Trunking protocols, Frame relay, etc.• AP (Access Point) configuration and monitoring.• Wireless signal frequency management in Outdoor access points• Configuring & monitoring P2P wireless connections• Troubleshooting Ubiquiti Networks.• Manage and Coordinate with field support team members for best result under demand of customers in desired time.