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20+ years of experience in Contact Center Domain (Outbound/Campaign Management/ Dialer / Self Service / IVR / CTI / Speech Recognition / Bot / Dektop ) Lead the Product management team on bringing innovative products to market , Creating significant value for customers & shareholders and Accelerating time to market and revenue Currently leading a Global team of talented Engineering resources building world class SaaS product lines with enterprise level scaling leveraging optimized infra providing the highest resiliency across our global data centers Proficient in all phases of Software Development Life cycle. Have extensive experience in Design, development and implementation of CTI & IVR applications on the Acqueon, Amazon Connection, Avaya, Cisco, Cisco, Genesys , Nice CXOne, Intervoice, Twilio Flex & Voxeo Platforms Have the opportunity to deliver 200+ solutions across Financial, Health Care and Utility verticals
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Senior Vice President Of EngineeringAcqueon Jul 2023 - PresentIrving, Texas, Us -
Vice President Of Product EngineeringAcqueon Jul 2021 - Jul 2023Irving, Texas, UsLeading the Global Engineering Team to deliver SaaS based Contact Center Products. A product enthusiast aspiring to build, deliver and aid enterprise businesses to achieve their goals and delight their customers.
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Vice President Product ManagementAcqueon Jul 2016 - Aug 2022Irving, Texas, Us
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Director-Product Engagement And DeliveryAcqueon Technologies Inc Nov 2012 - Jun 2014Irving, Texas, UsAnchoring product conception to delivery life cycle along with continuous support to ensure our products meet the business objectives our customers and help them build better relationships with their clients.
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Senior Technical ArchitectServion Global Solutions Jul 2009 - Nov 2012Princeton, New Jersey, Us -
Technical Architect - Cim PracticeServion Global Solutions Mar 2001 - Aug 2012Princeton, New Jersey, Us
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Technical Architect - Self Service PracticeServion Global Solutions Apr 2007 - Mar 2009Princeton, New Jersey, Us
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Domain Expert – Self Service PracticeServion Global Solutions Apr 2006 - Mar 2007Princeton, New Jersey, Us
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Associate Practice Head – Speech And Avaya Self Service PracticeServion Global Solutions Apr 2005 - Mar 2006Princeton, New Jersey, Us
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Technical LeadServion Global Solutions Apr 2004 - Mar 2005Princeton, New Jersey, Us
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Senior Software EngineerServion Global Solutions Apr 2003 - Mar 2004Princeton, New Jersey, Us
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Software EngineerServion Global Solutions Mar 2001 - Mar 2003Princeton, New Jersey, Us
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Product ManagerAcqueon Technologies Inc Apr 2010 - Jul 2012Irving, Texas, UsDesigning the feature set for the product and manage the road map items. Work on customer requirements and if the feature is not available then provide them with work-around solution or work with the engineering team to arrive at the efforts for including them either as custom development or as part of future release.Also help in building Sales collateral to promote the features coordinate with the marketing team to promote the product and build the brochures. Building business case where the product will fit and promote those solution for easy selling and participate in key customer calls along with pre-sales team to demo the product and understand the market requirements to fill in the gap
Ashok Raj Skills
Ashok Raj Education Details
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Hindustan College Of EngineeringMechanical -
Santhome Higher Secondary SchoolComputer Science
Frequently Asked Questions about Ashok Raj
What company does Ashok Raj work for?
Ashok Raj works for Acqueon
What is Ashok Raj's role at the current company?
Ashok Raj's current role is SVP - Product Engineering.
What is Ashok Raj's email address?
Ashok Raj's email address is as****@****ail.com
What is Ashok Raj's direct phone number?
Ashok Raj's direct phone number is (888) 946*****
What schools did Ashok Raj attend?
Ashok Raj attended Hindustan College Of Engineering, Santhome Higher Secondary School.
What are some of Ashok Raj's interests?
Ashok Raj has interest in Real Estate, Antique Collection, Philosophy.
What skills is Ashok Raj known for?
Ashok Raj has skills like Ivr, Contact Centers, Pre Sales, Avaya, Project Management, Solution Architecture, Solutions Marketing, Speech Recognition, Customer Interaction, Integration, Nuance, Telecommunications.
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