Ashok Variyani Email & Phone Number

Ahmedabad, Gujarat, India

• Developing and maintaining a company’s vision, mission statement, andstrategic plan• Setting up systems and procedures to ensure the company’s success over time• Reviewing financial statements and other reports to assess the company’sperformance• Recruiting, hiring, training, coaching, and managing all members of thecompany’s staff

Ahmedabad, Gujarat, India

Developing and maintaining a company’s vision, mission statement, and strategic planSetting up systems and procedures to ensure the company’s success over timeReviewing financial statements and other reports to assess the company’s performanceRecruiting, hiring, training, coaching, and managing all members of the company’s staffIdentifying new opportunities for revenue growth, including new products or services that meet unmet needs in the marketplaceCommunicating with employees about company goals, objectives, and policiesEvaluating new technologies and business practices to determine their potential impact on the company’s operationsDeveloping an effective marketing strategy to promote products or services offered by the company

Ahmedabad, Gujarat, India

• Creating, communicating, and implementing the organisation’s vision, mission,and overall direction• Leading the development and implementation of the overall organisation’sstrategy• Ensuring adherence to all compliances required to maintain Immigration licencesby regular audits and reports• Soliciting advice and guidance, when appropriate, from a Board of Directors

Ahmedabad Area, India

• Improvement on Operational efficiency using data and customised MIS reportdesigns• Designing processes along with audit procedures in line with improvement inVisa Success Ratio• Training to existing and new staff members on procedures to avoid breach inpolicies and compliances• Creating, communicating, and implementing the organisation’s vision, mission,and overall direction• Leading the development and implementation of the overall organisation’sstrategy• Ensuring adherence to all compliances required to maintain Immigration licencesby regular audits and reports• Soliciting advice and guidance, when appropriate, from a Board of Directors

Bengaluru Area, India

• Promote performance improvement and Work Force Management Principles and Practices in the identified processes throughout the organization• Implementing Business Information practices aligned with Operations structure.• Ensure compliance with national and international standards and legalization• Consolidating the overall Process Performance metrics for IT service desk• Timely completion of tasks assigned on ad-hoc basis e.g. KPI Performance, analysis of tickets data etc. to find out the root cause.• Work with the Service Leads on designing and deploying measurement systems and reports to achieve targeted KPIs.• Contribute to designing and upgrading the Improvement methodologies and align and deploy them across TSSC• Build Automated tools to support deployment and governance of Business Excellence• Organize and manage the WFM function in close cooperation with the customers and with the company’s management team.• Define Processes/Procedures and ensure standardization across services.

Bengaluru, Karnataka, India

• Evaluation of staffing requirement and develop detailed resourcing plans withthe objectives to meet the targets with the support of Service Partners as perMSA (Master Service Agreement).• Regular cross-functional coordination for inputs on call centre impactingactivities.• Provide business partners with potential solutions to typical challengesencountered in a call centre environment call routing, workforce scheduling &results reporting.• Responsible for reporting deviation and call out the operational gaps impactingService Levels to process owners

Pune, Maharashtra

• Deployment of Work Force Management Principles and Practices in theidentified processes• Establish WFM Output metrics like Forecasting Accuracy, Occupancy,Utilisation, Productive Utilisation, Scheduling Effectiveness• Set up a data driven Staffing, Scheduling and Real Time Execution methods.• Setups processes & build tools to manage change more effectively.• Formation & Rollout of Capacity planner & Scheduler/ Rosters.

Ahmedabad Area, India

Managing Client expectation and end to end inter department coordination for KPI delivery, Performance and Revenue Assurance. Business Reviews with Client with reference to KPI Achievements, Challenges and Support Required.Maintaining inter-departmental coordination with HR, Training, IT and Facility teams for equipped resources.Planning with operations on resource capability and capabilities on daily basis.Business analysis on daily as well as interval level to Leadership team for Strategic decisions to achieve business Goals.Monthly billing & invoicing estimate and data are sent to Finance team which further sent to the client.Laying down policies and procedures for Shrinkage, Schedule Adherence & Break Management. Ensuring real time monitoring team provide the appropriate real-time updates and take appropriate action to meet service level & other client deliverable with maximize resource efficiency.Maintaining track of Attrition and help operations and HR team to identify the attrition cases.SPOC for all real time crises management and Coordination.Responsible for team of WFM Analysts who updates schedules according to the exceptions/variations, Real Time Floor Management, Calls Trending, Leave Management, Screen Names Creation/Deletion, Process Adherence.Creating Tools using MS-Excel functions and macros which helped team preparing reports and schedules in less time and with accuracy.Using MS - Excel Skills, Automization all the reports and schedules for the call centre. Preparing all the daily, weekly & monthly reports regarding performance trends & analysis.Ensured accurate compilation and distribution of information and reports to identified stakeholders.Measuring the performance of the processes in terms of efficiency and effectiveness matrix and ensured adherence to Service Level Agreements.Experience included of 1.5 years on Partner's Employment with rolls and responsibility as MIS and Scheduling Expert.

Kadi Area, India

Taking care of Operator desk and Reception Area and other additional activities of Admin dept.Coordination with Vendors of Stationary, Courier and Travel AgenciesCoordination with EPBAX technicians and understanding the functionally of EPBAX.

Ahmedabad Area, India

Handling Reception, Reservation and Cashier desk and Performing as Manager in Night Shift.Taking care of Check Inn / Check out, billing settlements and Guest Data in the SystemGenerate Daily reports and ARR (Average Revenue per Room) report for the Management while in Night Shift.Ensuring the Room amenities is ready before the new check inn.

Bachelor'S Degree, Commerce, B

Activities and Societies: NAGraduated in Commerce

High School, Commerce