Ali Showkati Email & Phone Number

Seattle, Washington, United States

• Designed a roll-out strategy to self-host our Organization’s IT infrastructure, including a server and domain migration using a Hybrid Azure AD model, and migrating Office users and data to a new self-owned Microsoft.
• Oversee the annual IT budget and manage over 50 utility, small business, and enterprise vendor relations. Rolled out user management integrations and Single Sign-On, reducing expenses by 30% while modernizing and.
• Configured and manage 200 computers through InTune with groups and policies. Established a partnership with our supplier with configured AutoPilot for automatic deployment and enrollment of staff computers.
• Train and mentor helpdesk staff on best practices for customer service, and delegate tasks effectively among the helpdesk team, resulting in a 50% decrease in ticket response time.

Seattle, Washington, United States

• Deploy and Maintain Internal technology for a non profit Hunger Solution Center & COVID first responder.
• Research, Purchase, and Implement IT Infrastructure to facilitate a growing organization.
• Collaborate with department heads to facilitate technological needs and special projects.
• Procure technology to support a hybrid work system that is equitable for all staff.
• Design and implement an infrastructure rollout strategy separating from a national support network.

Playa Vista, California

• Work directly with strategists, producers, and artists as a knowledge base for products.
• Work with HR to efficiently onboard new talent and bring them up to speed.
• Collaborate with team leads on market strategy and advertising potentials.
• Expert in post-production hardware and software setups, including maker spaces.
• On-set product supervision and expertise, in addition to captures and localization verification.
• Assist with helpdesk and studio hardware setup and maintennance.

Playa Vista, California

• Answering Tier 1 and 2 Helpdesk requests with urgency and in a timely manner.
• Setting up and maintaining production computers.
• Outfitting post production editing rooms.
• Installation and deployment of company-issued technology including personal laptops and phones.
• Facilitate purchasing and invoicing of all software and hardware requests for the Studio.
• Setup and maintain a wide range of support vendor relationships.

Los Angeles, California

• Charged with creating and upholding the company's visual identity and graphical assets.
• Produce and Host of multiple podcasts and shows.
• Acquire content-based partnerships with industry leaders through events and conventions.
• Create engaging experiences and content for our listeners and viewers.
• Compose videos providing news, analysis, guides and narrated gameplay content.

Los Angeles, California

• Develop a marketing identity for high-end boutique lighting.
• Create video and graphical assets that uphold the company's legacy.
• Work with my team to photograph fixtures and prepare files for use.
• Produce customer-facing presentations to showcase our brand and products.
• Layout and prepare various printed materials for representatives and trade shows.

Glendale, California

• ACMT certified technician
• Advanced experience in face to face interaction with customers, the ability to quickly and effectively troubleshoot the issue with the computer in a 10-15 minute period, and provide the customer with multiple solutions.
• I am certified in hardware repairs and have extensive experience in performing a wide range of hardware and software repairs to Mac computers and iOS mobile devices.

Los Angeles, CA

• Designed and produced Destined Legends trading card game, released in 2013.
• Spearheaded Social Media efforts through our funding campaign and product launch.
• Designed trading card interface, documentation, product branding and packaging.
• Designed and implemented the company and product websites in-line with appropriate branding.
• Sense oncoming project hurdles and setbacks and to quickly form a plan of action to avoid downtime