Ali Showkati Email & Phone Number

Seattle, Washington, United States

• Designed a roll-out strategy to self-host our Organization’s IT infrastructure, including a server and domain migration using a Hybrid Azure AD model, and migrating Office users and data to a new self-owned Microsoft tenant• Oversee the annual IT budget and manage over 50 utility, small business, and enterprise vendor relations. Rolled out user management integrations and Single Sign-On, reducing expenses by 30% while modernizing and growing our organization’s security tenfold.• Configured and manage 200 computers through InTune with groups and policies. Established a partnership with our supplier with configured AutoPilot for automatic deployment and enrollment of staff computers. • Train and mentor helpdesk staff on best practices for customer service, and delegate tasks effectively among the helpdesk team, resulting in a 50% decrease in ticket response time.

Seattle, Washington, United States

• Deploy and Maintain Internal technology for a non profit Hunger Solution Center & COVID first responder.• Research, Purchase, and Implement IT Infrastructure to facilitate a growing organization.• Collaborate with department heads to facilitate technological needs and special projects.• Procure technology to support a hybrid work system that is equitable for all staff.• Design and implement an infrastructure rollout strategy separating from a national support network.

Playa Vista, California

• Work directly with strategists, producers, and artists as a knowledge base for products. • Work with HR to efficiently onboard new talent and bring them up to speed.• Collaborate with team leads on market strategy and advertising potentials.• Expert in post-production hardware and software setups, including maker spaces.• On-set product supervision and expertise, in addition to captures and localization verification. • Assist with helpdesk and studio hardware setup and maintennance.

Playa Vista, California

• Answering Tier 1 and 2 Helpdesk requests with urgency and in a timely manner.• Setting up and maintaining production computers.• Outfitting post production editing rooms.• Installation and deployment of company-issued technology including personal laptops and phones.• Facilitate purchasing and invoicing of all software and hardware requests for the Studio.• Setup and maintain a wide range of support vendor relationships.

Los Angeles, California

• Charged with creating and upholding the company's visual identity and graphical assets.• Produce and Host of multiple podcasts and shows.• Acquire content-based partnerships with industry leaders through events and conventions.• Create engaging experiences and content for our listeners and viewers.• Compose videos providing news, analysis, guides and narrated gameplay content.

Los Angeles, California

• Develop a marketing identity for high-end boutique lighting.• Create video and graphical assets that uphold the company's legacy.• Work with my team to photograph fixtures and prepare files for use.• Produce customer-facing presentations to showcase our brand and products.• Layout and prepare various printed materials for representatives and trade shows.

Glendale, California

• ACMT certified technician • Advanced experience in face to face interaction with customers, the ability to quickly and effectively troubleshoot the issue with the computer in a 10-15 minute period, and provide the customer with multiple solutions to resolve the issue. • I am certified in hardware repairs and have extensive experience in performing a wide range of hardware and software repairs to Mac computers and iOS mobile devices.

Los Angeles, Ca

• Designed and produced Destined Legends trading card game, released in 2013.• Spearheaded Social Media efforts through our funding campaign and product launch.• Designed trading card interface, documentation, product branding and packaging.• Designed and implemented the company and product websites in-line with appropriate branding.• Sense oncoming project hurdles and setbacks and to quickly form a plan of action to avoid downtime