Ashley Prieto Email & Phone Number

Served as the lead point of contact for Clients and their travelersDeveloped and implemented strategic account management for each Client specific to their Global reach, Traveler Duty of Care needs and any legal or contractual requirementsEstablished relationships with Clients, account decision makers, client stakeholders and executive sponsorsCollaborated with Sales team and Technology team to onboard and integrate new clientsFully developed, created and implemented complete Onboarding process to ensure that Client satisfaction and Duty of Care were fulfilledTrained internal Management and Sales teams on Onboarding processLead reviews on a monthly,quarterly and annual basis with Client, Executives and stakeholders in order to assess and validate requirements, functionality, and needsServed as lead coordinator and support of ad-hoc client issues and escalations as well as case handling and emergent issuesPrepared comprehensive reports and presentations on account status, client sales and strategy Ensured upsell opportunities on a quarterly and annual basis with one-off needs addressed as wellCreated and designed Post-Sale Materials for the organization as well as Client specific designs Created and designed the ID Cards for TravelersCreated and designed the complete Onboarding Materials for both the Client and the Travelers including the Welcome Kits, Technology and App Guides, Onboarding Presentations by week and Checklist, as well as Pre-Trip AdvisoriesPerformed as Administrative Assistant to World Travel Protection President; completing tasks such as creating and organizing the Internal and external Event Calendar, Meeting Slides and Agendas, developing Employee Survey, managing of issues, tasks and complaints to full resolution

Develop reporting for international budgeting, benefit planning, premium ratesand global regulationsManage work as project lead to ensure progress for accounts, reports and renewals are metDevelop professional relationship with clients to develop trust, responsibility and ensure longevity of relationship Prepare reporting on all important issues to be submitted to clients, client managers and lead teamsEnsure compliance to premier service philosophy in dealings with assignees and clients and achieve premier service standardManage responses to critical issues and communicate in a timely mannerPerform regular technical check onwork products and provide technical expertise to evaluate global plans and designsCoordinate with various departments and develop new tools and procedures to analyze and track economic conditions of international marketsAnalyze requirements and generate new business opportunities to improve current relationships Develop internal and cross functional relationships with clients and provide sufficient support to staffManage RFP and Marketing opportunities for current clients and new business across the globePerform pre-assignment briefing and orientation to employee relocation according to client policysupervise and balance all payments associated with each client, carrier and policy Management of Analyst to assist with Marketing reports, Renewal reports and Annual reviews

Strategize with external business partners for evacuations, repatriations and case managementResearch, analyze and calculate claims for services in the US as well as InternationallyPartnered Internally to resolve pended claims and ticket issuesSupported audit protocols and workflows to ensure quality goalsIdentified and implemented high level process improvementsInterpersonal skills with ability to understand and interpret policy provisions and to present report analysis and meaningful findings in a clear, concise wayPricing identification oferrors and management of resolution with provider contracting