Ashraf Patel Email & Phone Number

Liverpool, England, United Kingdom

Worked to create code to solve business issues these tasks ranged from solving tickets such as password reset to completing bigger tasks such as adding features to existing codebase or solving bugs on the website. Worked with Azure Storage Explorer, Application Insights, Visual Studio, Azure Projects, Azure Key Vault, Microsoft SQL, and Azure Key Functions.

Sunderland, England, United Kingdom

My role started in training Data Scientist where I was working with Alteryx and Python and looking at ways to Manipulate Data however as plans changed I moved into tradional Web development.I started my training doing a Tech track in C# and DotNetCore finished training by adding a backend to Front End React Web Application. Along the training I used libraries such XUnit and Moq.I then worked on a benchproject using Java to improve the interview process. I worked on the backend I used libraries such as JPABuddy, Spring, Hibernate, Lombok and Mockito.

Manchester, England, United Kingdom

My role was limited to doing RPA development using BluePrism with C# and creating dashboards using PowerBi

Hebron, Palestine

My role was marking work of the students and providing feedback to students of where they need to improve

Brampton, Ontario, Canada

Handled over 80 calls daily and addressed a diverse range of calls such as calls for package enquiries, customs, sales and complaints etc. Utilized multiple tools to address questions and sent emails to various people from different departments.

Canada

Teaching students' how to program in various languages and assist them with problem-solvingIdentifying gaps in students' knowledge and how to fill in those gapsProviding solutions through a breakdown structure

Mississauga, Ontario, Canada

Handled over 30 phone calls daily and addressed a diverse range of calls such as service calls for installs/repairs, billing, retention and sales etc.Utilized knowledge base to find answers to questions and try to provide the best possible resolution to the customerProvided exceptional customer service by appreciating the customers for their loyalty to the brand.

Vaughan

Successfully instructed students on programming concepts using Scratch and teaching them how to create gaming application and animationsEducated students on the fundamentals of Python programming and teaching topics such as if statements, for loops, classes and functionsResponsible for evaluating student assignments, preparing workshop content, and communicating student progress with parents

Leaside

Taught students how to program in Scratch, Stencyl, HTML, CSS, Microbit, and Ardublock. Provided assistance with Minecraft servers and teaching students how to create content in Minecraft. Worked alongside a team ensuring students are engaged and learning. Minimised any distractions and diverted attention back to programming.

Toronto, Canada Area

Instructed a class of over 20 Students of various ages between 11 - 18 of various skill rangesCreated learning material to teach students based on curriculum and existing material providedAssisted students with debugging codeGuided students around campus took responsibility for students' possession and laptops etc.Delivered problems into bite-sized chunks so as to avoid overwhelming students

Toronto Pearson International Airport

Engaged with high-end clients, assist in making transactions by cash or credit and provide car keys to the customers.Providing a key count every few hours and noting down how many transactions are made daily and using what cards etc. Daily scanning receipts, drivers license, print tickets, radio in for drivers, keep stock of inventory, contact other cashiers and management to enquire about car updates, and assist the key admin with any inquiries in regards to ticket inquiries. Occasionally speak to the key admin and other cashiers over the phone to assist with any queries they may have. Interacting with people from various backgrounds arriving and departing from the airport

Toronto, Canada Area

Demonstrated leadership and effective communication Toured students from various middle schools and high schools around the campus and took them to different classrooms and engaged them in activities with the assistance of Humber staff. Answered any questions and concerns these students may have had in regards to the college or courses. Served students' food and interacted with them.

Ontario, Canada

Handled over 50 customer phone calls daily (peak around 80) and addressed inquiries relating to loyalty program information, customer orders, and complaintsUtilized customer relationship management systems such as Vault and Synapse to authenticate customers and analyze customer data to deescalated issues and provided solutions for customersProvided excellent customer service by understanding the needs of customers, safeguarding confidential information, and transferring relevant information to the correct departments

Toronto, Canada Area

Answering calls from both Canadian and American customers as well as store representatives. Assisted with calls for filing claims, chasing up reports, new enrollments, cancellations, billing inquiries, and account management. Developed skills such as conference calling, transferring calls, and using software such as Cisco, Jabber, and HITS system.

Brampton

My role involves meeting and greeting customers, and raising awareness about two exclusive packages available for a limited time. I would often persuade customers to make purchases as soon as possible as these offers are only available for a limited time. While working at Photosunlimited I am continuously learning many skills as well as improving on existing skills. I have improved on my face to face communication with customers as I have learnt judgemental skills and could read the body language of my customers, I have learnt to be more alert as I was based in a busy environment and had to pay attention to customers body language all the time, I learnt how to overcome objections more successfully and improved on my analytical skills, I have learnt to handle money both cash and credit as transactions were made on a daily basis and lastly I have improved on my organisational skills as customers were always giving me their confidential information as well duplicate receipts which I had to store securely, this employment has developed extensively my ability to work in a retail environment.

Preston, United Kingdom

My role involves organising and arranging call outs, managing efficiently the works schedule of engineers as well as making sure that the team are working together to solve issues such as double bookings, getting permission to increase costs from the cost-authorisation team to complete jobs, chasing reports/parts/part numbers and reporting to WIP team on a daily basis etc.. Due to my hard work and dedication I want to be leading members of my team and I’m the first port of call when colleagues require assistance. Due to my time being spent making calls on the telephone and verbally communicating with clients both inbound and outbound, this employment has developed extensively my ability to communicate across the board both verbally as well as written.

Cs50, Computer Science

***CS50 Modules Completed*** Computational Thinking: Scratch, C, Arrays, Algorithms, Memory, Data Structures, Python, SQL, Algorithmic.

Associate'S Degree, Computer Programming/Programmer, General

***Modules Completed*** Critical Thinking and IT Concepts CPAN 110 Object-Oriented Programming using Java CPAN 131 Numeric Computing CPAN.

Fda, Business

***Modules Completed*** Organizational Behaviour BS11111 Business Law BS11112 Business Information Technology BS11113 Business Marketing.

Btec National Certificate, Business

***Modules Completed*** Exploring Business Activity J/500/1587 Introduction to Marketing R/500/1589 Effective People, Communication.